Produce Manager

The Produce Manager is responsible for ensuring a phenomenal experience for customers in the Produce area through leading product and service selection, high product quality, in-depth knowledge of products and trends, and consistently exceptional customer experience. This position upholds the co-ops standards through effectively developing and supporting their team, implementing efficient and productive systems, demonstrating stellar leadership, and being accountable for the financial performance of the department all in a manner that demonstrates the values of Sacramento Natural Foods Co-op and the co-operative identity.

DEPARTMENT Produce

FLSA STATUS Exempt

REPORTS TO Assistant Store Manager

SUPERVISES Assistant Produce Manager, Produce Clerks

ESSENTIAL DUTIES AND RESPONSIBILITIES
Uphold all Co-op policies, procedures and expectations.
Customer Experience
Ensure the department operates effectively and efficiently; facilitate day-to-day operation and guarantee performance standards are met and that employees consistently work towards their ideal and peak performance.
Exceed our customers expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-ops customer service standards.
Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that markets our cooperative advantage.
Maintain a calm and friendly demeanor with all customers and in all situations.
Monitor and ensure that staff keep work areas neat, clean and orderly.
Ensure attractive signage throughout the department.
Department Operations
Stock produce products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and organic quality standards.
Follow proper procedures for opening and closing.
Order products following proper procedures.
Take special orders from customers.
Maintain a working knowledge of department vendors, their products, and trends including how these suppliers meet our quality standards.
Maintain a working knowledge of department delivery schedules.
Receive orders, weigh in product, inspect for quality, record date received, and fill out receiving reports and other paperwork as needed.
Organize and maintain cleanliness of walk-in cooler and all work areas, rotating product and noting products that need to be ordered.
Take customer orders over the counter, help customers making selections, and suggest uses for products to customers.
Process customer orders following proper procedures for preparing and packaging products.
Maintain department sanitation standards following proper Good Organic Retailing Procedures (GORP) for cleaning utensils, counters, sinks, cutting surfaces, walls, and floors.
Managerial Duties
Create, develop, communicate, implement, audit, and evaluate operating standards and procedures and make adjustments as needed.
Develop and ensure the maintenance of attractive, clean, and full displays of produce products.
Know and adhere to all aspects of the Employee Handbook, current policies and procedures, safety programs, and collective bargaining agreements.
Establish clear expectations for direct reports and support direct reports to ensure expectations are exceeded.
Delegate and assign tasks for department personnel as needed and ensure tasks are completed.
Provide adequate and timely communication with the Human Resources in regards to problems/concerns, opportunities, recognition, and other matters of importance.
Supervise work performance and conduct of personnel and support the Co-ops performance management practices as needed and in accordance with Co-op policies, procedures, labor and legal guidelines.
Model behaviors that support the values of the Co-op, through supportive and participatory leadership, promoting cooperation, team building, and motivating employees to achieve goals.
Immediately address and document concerns with employee behaviors or work performance investigate and addressing the concern appropriately.
Facilitate employees contribution to the overall departmental goals and vision for the co-op.
Monitor and help ensure that Produce staff are properly attired, including chef coat, hat, and nametag, and are mentally and physically prepared for work duty upon arrival.
Help create and facilitate trainings for employees that enhance and build upon their skills, knowledge and abilities. Ensure new hires are trained appropriately and effectively.
Conduct regular performance evaluations and provide coaching as needed.
Support the Co-ops security and safety protocols and establish strong departmental control measures.
Note absences, tardiness, shift changes, and other variances or patterns according to procedure. Reallocate labor as needed to meet operating needs.
Coordinate and authorize breaks for staff in accordance with Co-op policy, collective bargaining agreement, and the needs of the department.
Coordinate effective and accurate operation of the scale system in compliance with local and state regulations.
Order and maintain adequate supplies.
Support recruitment practices by screening and interviewing applicants per managements direction.
Support Sacramento Natural Foods Co-ops marketing and outreach initiatives and contribute to marketing, outreach, and events as requested.
Model communications with staff that are timely, clear, direct, and respectful.
Model leadership behaviors to motivate staff and encourage teamwork.
Treat staff equitably, fairly, consistently, and with respect.
Financial Accountability
Establish annual department budgets that include sales, gross margin, labor cost, and net profit.
Monitor and ensure labor and margin ranges comply with approved budget.
Monitor and ensure direct and indirect expenses comply with approved budget.
Monitor and oversee the accurate costing and pricing of all produce products.
Other Duties
Lead department inventory counts, storewide cleaning, and other projects as needed.
Attend meetings and events as requested.
Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved.
Maintain working knowledge of and ability to perform all duties of direct reports.
Adhere to department dress code.
Demonstrate support for the cooperative values and principles daily.
Compile information and contribute to reports as needed.
Perform other duties and work in other departments as assigned.
Know and uphold the Co-op Manager General Responsibilities daily.
Qualifications
ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability
Comprehend complex instructions, correspondence, and memos.
Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
Effectively present information in one-to-one and small group situations to employees and customers.
Math Ability
Add and subtract two digit numbers and multiply and divide with 10s and 100s mentally.
Perform these calculations using units of U.S. currency and weight, volume, and distance measurements.
Reasoning Ability
Apply common sense understanding to carry out detailed written or oral instructions.
Deal with problems involving a few concrete variables in standardized situations.
Prioritize work tasks, multi-task, and maintain focus.
Create, implement and improve procedures.
Computer Skills
Use Microsoft Word, Excel, Email, website and time clock software proficiently.
Use recipe management, inventory control, and scaling operations software proficiently.
Work Experience
5+ years previous experience in customer service.
3+ years previous experience handling produce.
3+ years previous supervisory experience.
Legal Requirements
Maintain and update as needed ServSafe certification.
Must be over 21 for legal tasting of products containing alcohol.
ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving
Identify and resolve problems in a timely manner.
Customer Service
Manage difficult or emotional customer situations.
Communicate respectfully at all times.
Respond promptly to customer needs.
Respond to requests for service and assistance.
Managing People
Make self available to staff.
Delegate and direct duties and assignments tactfully and effectively.
Develop staffs skills and encourage growth.
Train and coach employees.
Continually work to improve supervisory skills.
Adaptability
Adapt to changes in the work environment.
Manage competing demands.
Deal with frequent change, delays, and unexpected events.
Attendance and Punctuality
Consistently report to work and arrive on time.
Ensure work responsibilities are covered when absent.
Arrive at meetings and appointments on time.
Dependability
Respond to management direction.
Commit to meeting department goals and expectations.
Complete tasks on time.
Quality
Demonstrate accuracy and thoroughness.
Look for ways to improve and promote quality.
Apply feedback to improve performance.
Monitor own work to ensure quality.
Quantity
Work quickly and accurately with a sense of urgency.
Meet productivity standards.
Strive to increase productivity.
Safety and Security
Use equipment and materials properly.
Protect the safety of self, co-workers, and Co-op customers at all times.
Report any potentially harmful equipment or situations to immediate supervisor without delay.
Document safety-related accidents and incidents immediately and handle in accordance with co-op policies and procedures.
Follow all safety policies and procedures.
Operate equipment properly and in a safe manner that will not lead to injury of self or others.
Follow all safe food handling and sale of alcohol guidelines as required by local, state, and federal laws.
ESSENTIAL PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent Physical Demands
Stand for extended periods of time.
Use hands to grasp, handle, and feel.
Reach with hands and arms.
Walk, climb, balance, and stoop.
Lift and move up to 30 pounds.
Talk and hear.
Taste food.
Occasional Physical Demands
Lift and move up to 50 pounds.
Specific Vision Ability
Close vision, distance vision, peripheral vision, and depth perception.
Availability
Evening and weekend availability.
WORK ENVIRONMENT
The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent exposure
Extreme cold (non-weather).
Standing on cement floors.
Fumes or airborne particles ranging from natural to chemical.
Hand washing and wearing disposable gloves.
Work with knives and other tools including plastic and metal.
Work with various cleaning products including bleach.
Occasional exposure
Cold to hot, and wet or humid conditions (weather and non-weather).
The noise level in the environment is usually moderate to loud
May require travel with various forms of transportation including overnight stays