Assistant Travel Concierge

We are a full service travel agency located in Lincoln California.

Essential Duties and Responsibilities
• Answering the phone, screening calls and transferring calls appropriately
• Conducting business in a service orientated manner that is attentive, respectful, friendly and kind when serving clients and colleagues
• Maintaining relationships with clients, prospects, vendors, venues, and other business partners
• Supporting the office staff with clerical errands and tasks such as but not limited to, preparing for monthly large business events, quarterly client events, and handling of sensitive client material
• Scheduling/confirming appointments for prospects and clients, promptly entering sensitive client information and data into database
• Greeting clients, offering a beverage upon arrival
• Cleaning up and maintaining conference rooms for client meetings, maintaining kitchen and copy room
• 40 wpm certification
Education and Experience
• High School diploma required – college education preferred
• Knowledge of computers and applications such as Microsoft Outlook, Excel and Office
• Knowledge of customer service principles and practices
Key Competencies
• Exceptional interpersonal and written communication skills
• Professional personal presentation
• Customer service orientation
• Initiative and reliable
• Analytical and innovative problem-solver
• Highly organized and detail-oriented