Office Manager

American Energy Air & Solar is a growing HVAC service-focused company based in the Loomis, CA. Our staff consists of residential and commercial technicians, supported by a great office staff. We are looking for an extremely high performing full-time office manager to consistently maintain a customer-first approach to assisting the business grow. Experience managing office functions for a service company is required. The owners, who have been overseeing office functions thus far, will provide training and support, so the new office manager can assist with the duties outlined below.

Qualifications

• Proven 3+ years experience in a service company office environment, demonstrating increasing levels of responsibility and oversight
• Excellent organizational and communication skills (both oral and written)
• Extremely detail oriented and conscientious
• Highly proficient with computers, dispatching, and basic office software
• Strong hands-on experience with customers, scheduling meetings/appointments, and managing staff
• Critical thinking and problem solving
• Bilingual is a plus, but not required

Responsibilities

• Serve as the point person for office duties including dispatch, customer service, inventory, and training of dispatchers
• Oversee technician dispatch to optimize productivity and profitability
• Provide overflow support incoming service calls including customer requests for service, complaints and concerns
• Collaborating with the owner, organizing and implementing office structure, and maintaining/refining office operations and procedures
• Manage office General and Administrative budget
• Ensure accurate and timely reporting
• Provide general support to customers, employees, and owner
• Assist in the onboarding process for new hires
• Address employee queries regarding office management issues
• Help plan in-house or off-site activities, like parties, celebrations and trainings

Benefits:

401(k) and 401(k) matching

Health, Dental, Vision