Onsite Community Manager

Creating value for our customers is the Cardinal Way. Are you ready to make a difference with a fast-growing team? Then why not join the Cardinal Family, where we strive for Excellence?

So what’s the Cardinal way you ask? The Cardinal way of upholding our Values:

Accountability

Integrity

Transparency

The On-Site Manager’s function is organized along conventional lines of authority as first in the line of responsibility at the community and reports directly to the Portfolio Manager. Considerable interface at all management levels with individual residents as well as the various Committees and Board members is expected of the On-Site Manager. They are responsible for completing maintenance and managerial duties while supervising maintenance staff to assure the preservation and upkeep of all buildings, common areas, and equipment/tools as necessary.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• On-Site Managers shall maintain various types of records and reports in physical and digital format, including but not limited to property records and homeowner records
• Responsible for the implementation and supervision of Association and Management policies, and the facilitation of communication and interpersonal relations among unit owners/residents by various means
• Supervise general maintenance repairs, maintenance techs, and site staff. Basic maintenance skills and experience are preferred. Including, but not limited to the knowledge and ability to do the following:
  • Basic carpentry repairs
  • Basic gardening and lawn maintenance
  • Basic drainage repairs
  • Painting
  • Drywall and painting repairs as needed
  • Basic vehicle maintenance preferred
  • Gutter cleaning
  • Basic understanding of roofing
  • Basic pest control
• The On-Site Manager is responsible for contract compliance & contractor oversight; drafting of contract specifications; aiding/assisting in the interview process for bid reviews
• Coordination and notification of projects.
• On a daily basis complete the Maintenance request and work order forms through the technology provided as assigned. Perform all requested work as promptly as the schedule permits, and within seventy-two hours. Give priority to emergency repairs. Report any tasks that cannot be performed to the Portfolio Manager and request assistance when needed. Daily walkthrough of the property.
• Provide oversight of access controls and surveillance systems and technology, and associated tasks
• Property and unit inspections and follow-up; assistance with insurance claims handling and processing
• Attendance at Board meetings and other meetings as requested; resolution of resident inquiries and problems
• Maintenance of files, budget compliance, and assistance with annual budget preparation
• Response to 24-hour on-call emergencies as needed – On-call daily.
• Production of monthly site management reports and other reports as instructed by the Portfolio Manager
• Other duties as assigned by the Portfolio Manager

• Strong Project Management Skills
• Understanding of basic contract and client management
• Prior Supervisory/onsite management experience is preferred
• Proficient in Microsoft Suite (Outlook, Excel, Word) and other necessary applications
• Basic carpentry, plumbing, electrical, drywall, and painting skills.
• Must be able to work independently as well as in a team environment.
• Ability to troubleshoot, diagnose and resolve maintenance problems.
• Ability to follow instructions.
• Good verbal and written communication skills and the ability to read/speak the English language.
• Strong initiative skills are necessary with a willingness to learn and continually improve skills.
• Ability to work tactfully, cooperatively, and respectively with co-workers and residents.
• Basic knowledge of smartphones, emailing, texting, and photographing.
• Ability to work safely by following all safety precautions of duties including working with hazardous materials and power tools.
• Ability to delegate work duties to employees and follow through on completion of all jobs.
• Ability to teach, coach, and motivate employees.
• Ability to survey the property for damages frequently.

Cardinal Management Group, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V