Gateless Services Account Manager

Position Summary: The Gateless Services Account Manager is an integral position in the management services division of Amano McGann. The ideal candidate should have a general understanding of parking operations and parking technology solutions. The ideal candidate should have strong customer service skills and be process oriented.

Reports to: Vice President of Sales

Direct Reports: None

Key Responsibilities:

• Deliver premier customer service to our clients
• Resolve client requests and concerns efficiently
• Ensure proactive communication with clients regarding opportunities to improve operations.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximizing profitability through revenue development, facility marketing, and other measures
• Ability to assess rates and review data with clients to maximize the revenue of their assets.
• Perform general accounting duties such as monthly review process with clients.
• Implement all policies and procedures to ensure compliance with all OSHA laws.
• Ability to build and manage processes.
• Creating and processing sales orders in a timely manner
• Follow up on cold and warm leads to further the sales process
• Perform data entry duties in regard to metrics, sales figures, and other key data
• Work closely with sales management on scheduling client conferences and meetings.

***These Key Responsibilities are general in nature and may be augmented with additional duties as determined by the needs of your manager.

Qualifications:

• Experience in Parking Operations
• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers

• Passionate about customer service and client satisfaction.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.

• Persuasive and goal-oriented
• Self-motivated and self-directed
• Able to multitask, prioritize, and manage time efficiently
• In-depth understanding of company services and its position in the industry
• High school degree or equivalent
• Ability to work independently or as an active member of a team
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred