Management Center Attendant (In-Person: Reston, VA): Mon-Weds 4PM-12AM; Sat/Sun 8AM-4PM

Comstock Companies Reston, VA

Management Center Attendant (In-Person: Reston, VA): Mon-Weds 4PM-12AM; Sat/Sun 8AM-4PM

Comstock Companies

Reston, VA

Full-Time

Job Description

Description

The Remote Management Center Attendant assists the General Manager with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites.

Key Responsibilities

Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form
Exhibit a friendly, helpful, and courteous attitude towards customers and employees
Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit
Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times
Determine the need for maintenance and/ or repairs and forward to the Property Manager
Complete daily activity reports for facility; responsible for completion of accident report
Report to work on time
Notify management of any situation that needs attention
Directly oversee all day-to-day activities associated with opening, managing, and closing the facility
Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores
Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates
Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office
Complete small cleaning or maintenance tasks according to the company's maintenance checklists
Fill in for front line associates during their absences
Perform other duties as assigned

Qualifications

A high school degree is required
One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting
Ability to work weekends required
Ability to perform basic math calculations
Ability to read and comprehend verbal instructions and written correspondence
Ability to communicate effectively both verbally and through written correspondence
Have and maintain a valid driver's license
Ability to safely drive a standard or automatic transmission vehicle
Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer
Ability to provide customer resolution in a professional and friendly manner
Must be highly credible and trustworthy, and operate with high degree of integrity
Must hold oneself and others accountable and strive for a high level of excellence
Must have a positive, can-do attitude and be able to fuel growth and innovation
Must be customer-focused and results-oriented
Must want to continuously learn and develop
Exceptional oral and written communication, active listening, and organizational skills
Ability to establish strong working relationships with others in team setting
Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
Self-directed and able to work independently, with minimal supervision