Call Center Manager

Sourcis Inc

Folsom, CA

$29 to $35 Hourly
Full-Time

Job Description

Job Summary

We are seeking an experienced Healthcare Coordinators Manager to join our team. In this role, you will oversee our patient coordinator's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.

Responsibilities

Hire, train, and manage call center employees capable of providing excellent customer service.
Oversee call center operations, making improvements to telephone skills and other procedures.
Create goals and objectives for the call center and document performance using key performance indicators.
Develop and implement policies and procedures that maximize productivity
Prepare and present reports on call center statistics to upper management

Qualifications

The college experience is required
Valid Certified Call Center Manager (e.g. CCCM) certification is preferred
Previous experience as a call center manager or in a similar managerial position
Strong grasp of customer service metrics and key performance indicators in a call center setting
Knowledge of budgeting, reporting, and basic financial analysis concepts
Highly skilled in Microsoft Office, Google G-Suites, CRM software
Excellent verbal, written, and interpersonal communication skills