General Manager - Pestmaster (Remote Role)

Founded in 1979, Pestmaster Services has grown into a nationally-recognized pest management company specializing in government contract services using an integrated pest management (IPM) approach. Today, we are the 2nd largest provider of pest control services to the Federal Government and utilizing our franchise network, provide services in more than 25 states and the District of Columbia. Pestmaster is a proud member of the International Franchise & National Pest Management Associations and many of our offices are QualityPro and GreenPro Certified.

Who We Are Seeking

Our growing team is seeking an experienced business management professional who is a natural leader with a passion for achieving results. The ideal candidate will be:

• An effective communicator (written, oral)
• A “people” person (effective interpersonal skills with team members and customers)
• Detail oriented (“finger on the pulse” workstyle)
• A critical thinker and independent problem solver
• Organized and able to multitask
• A motivating team leader
• Proficient in data management and basic reporting
• Comfortable using Microsoft software (Excel, Word, Powerpoint)

Job Responsibilities

The General Manager leads a team of service & customer service professionals (2 Operations Managers, 3 Service Managers, Customer Service/Dispatch Manager, 2 Customer Service Representatives, and 20+ Pest Prevention Specialists) and reports directly to the Brand President. The ultimate responsibility of the General Manager is to manage the sales, customer service, and service-delivery components of our company operations while successfully leading a team to achieve budgeted revenue & profitability targets. This is achieved through the main job responsibilities, as follows:

• Lead pest control operations across 5 territories and resolve escalated issues
• Drive Customer Service, Sales, and Service-Delivery teams to achieve budgeted financial results (Revenue & Profitability)
• Oversee the onboarding of new employees and the new customer intake process
• Oversee route scheduling, commissions paid, and licensing for the field technicians
• Fleet management (gas cards, vehicle registration, titles, license plates, insurance, etc.)
• Analyze and report territory performance (understand payroll, service revenue, etc.)
• Oversee accounts receivable and company expenses
• Assist in month-end close process, ensuring a timely and accurate close
• Manage multiple state compliance programs to ensure continued operation of the Business (Business Licensing, Pest Control Licenses, Technician Training Programs, etc.)
• Schedule and prepare companywide meetings and participate as a member of the safety committee
• Oversee office/warehouse maintenance and repairs
• Other tasks as assigned by the Brand President

Job Environment

The General Manager position is a vital role within our organization and will be based remotely. The following abilities are needed to be successful in this role:

• Sit/ work at desk for most of the day
• Travel will be required
• Ability to lift up to 50 pounds
• 8am - 5pm; Mon - Fri (occasional hours on weekend, as needed)

Qualifications

• Ability to work West Coast Hours Necessary; ideal candidate will be located on the West Coast
• 3 years of regional management experience in a route-based, service-oriented business (at least $5 million revenues) (pest control experience strongly preferred)
• Bachelor's degree required (business management, accounting, or finance preferred)
• 5 years of people management experience
• Valid drivers license
• Pass background check (clean driving record, no criminal history)
• Drug-free (pre-employment drug screening to be performed)

WORKING AT THRESHOLD BRANDS

Threshold Brands is a private equity sponsored franchisor with over 500 franchise locations generating sales in excess of $200 million annually.  All of our brands provide services for the homeowner. This is an exciting opportunity to work at a company that genuinely cares about its employees, franchisees, and customers! A company that believes in work-life balance, that it is okay to have fun on the job, and that invests in its employees by providing challenging opportunities and tools to deliver excellence! If these beliefs ring true to you, we invite you to read on.

What do we do? We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisee throughout the United States and Canada.  We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing and business coaching that adds real value.  

In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities. 

What are our roots? It all began in August 2020, when our flagship franchise, MaidPro, partnered with The Riverside Company (a private equity sponsor). Since then, we’ve been moving at a rapid speed growing both organically and through acquisitions. Today, we are 11 brands strong, supporting not only MaidPro but also Men in Kilts, Patio Patrol (formally FlyFoe), Pestmaster, Mold Medics. Miracle Method, USA Insulation, Plumbing Paramedics, Heating Paramedics, Sir Grout and Granite Garage Floors. Our strategy is to keep adding great-performing brands to our portfolio, so we’re not slowing down. We’re headquartered in Boston, Massachusetts, but really, we’re all over the map, with more than 400+ franchise locations across North America.

COMPANY CULTURE

Who are we? We are a collection of entrepreneurs, out-of-the-box thinkers, hospitality minded innovators. We thrive in a fast-paced, high-energy environment and we are steadfastly committed to adding value to everything we do. 

Who do we want on our team? We look for people who are natural learners, passionate about their careers and love to help businesses grow.  

Why work here? We provide a fun place to work where people are nice, learning is continuous, individuality is respected, and your cutting-edge ideas are welcomed. At the same time, we’re straight shooters. We support each other but we also challenge each other. You will be challenged every day, but it will be the best job you ever had.

BENEFITS

We provide a fun place to work where people are respected, learning is continuous, and cutting-edge ideas are always welcome. Competitive employee-focused benefits include:

• Medical, dental, vision and other ancillary benefits 
• Remote or Hybrid work environment
• PTO
• Employee Assistance Program
• 401k Safe Harbor
• Collaborative, fun company environment and culture