Front Desk Supervisor - Residence Inn Rancho Cordova

Company Overview: Join our dynamic team at the Residence Inn Rancho Cordova, where hospitality meets excellence. We pride ourselves on delivering exceptional guest experiences. We are currently seeking a Front Desk Supervisor to join our team and help us uphold our commitment to unparalleled service.

Position Overview: As a Front Desk Supervisor, you will play a pivotal role in ensuring the smooth operation of our front desk services. You will oversee a team of front desk associates, providing guidance, support, and training to ensure the highest level of guest satisfaction. Your attention to detail, leadership skills, and passion for hospitality will be instrumental in maintaining our reputation for excellence.

Key Responsibilities:

• Supervise and train front desk staff on all aspects of the Front Desk operation
• Lead by Example in Guest Service, Knowledge of Front Desk Operations, Being Proactive, Problem Solving and Service Recovery
• Ensure efficient operation of all front desk procedures, including check-in/check-out, reservations, and guest inquiries.
• Monitor and maintain guest satisfaction by promptly addressing any concerns or issues that may arise during their stay.
• Assist in the development and implementation of policies and procedures to enhance guest service and streamline operations.
• Collaborate with other departments to ensure seamless communication and coordination across all hotel services.
• Maintain a professional and welcoming demeanor at all times, setting the standard for exceptional customer service.
• Handle cash and credit card transactions accurately and responsibly.

Qualifications:

• Successful experience in a Marriott Front Office position
• Expertise in using Fosse and MGS
• Excellent communication and interpersonal skills, with the ability to effectively interact with guests, team members, and management.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive wage. commensurate with experience.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Generous vacation and sick leave policy.
• Opportunities for career advancement and professional development.
• Discounts on hotel stays and other company amenities.