Community Manager

Community Manager

Position Summary: 

The  Community Manager is fully accountable for all property operations.  Leadership ability is a must, as the Community Manager is the leader of the on-site team. The purpose of the Community Manager is to effectively manage and coordinate activities and available resources in order to accomplish property / owner / company / objectives.  These objectives will include but are not limited to maximizing occupancy and income levels, increasing property values, and minimizing property operation expenses while maintaining a quality product.  In addition, the Multi-Site Community Manager will train their team to assume all his or her duties in the event of the Community Manager’s absence. This role will have oversight of multiple properties.

Essential Duties: 

• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local laws pertaining to Multi-Family Housing. 

• Fully implement and enforce all policies and procedures as outlined in the Policy and Procedures Manual and inform/train staff on any revisions in a timely manner. 

• The Community Manager will assist in budget preparation as well as maintaining expenses within the budget guidelines.  

• Ensure that all rents are collected and posted and deposited daily.  

• Perform and schedule all evictions and enforce adherence to all lease rules and regulations by all residents. 

• Assure that all vendors are on the approved vendor list and are compliant.  

• Ensure that scheduling of turnkey units and processing of accounts payable are timely and accurate. 

• Hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property.  This will include team building, training, annual reviews, approval of payroll and overtime.  Constantly and consistently review all leasing performances and paperwork. 

• The Community Manager is responsible for office operations, quality curb appeal, office and model cleanliness.  It is the responsibility of the Community Manager to fill in as a Leasing Consultant or Assistant Community Manager performing those duties should the need arise. 

• Conduct market surveys as required and create, implement marketing plans for ongoing success and high occupancy of community. 

• Provide high level of customer service at all times to residents, resulting in decreased turnover and high resident retention.  Oversee lease renewal program for maximum retention. 

• Must maintain all records in a complete and organized manner as described throughout the Policy & Procedures Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.). 

• Initiate and implement all policies and procedures while maintaining excellent staff and resident communication.  The Community Manager must walk all rent readies as well as the property on a regular basis ensuring that it is well maintained.  During these inspections, all liability and/or deficiencies should be reported to their Regional Manager immediately. 

• Review and approve all leasing application files; enforce Community Qualifying Criteria in a fair and consistent manner for all leasing applicants. 

• Oversee all accounting transactions.  Manage cash accounts, pay vendors as directed by Regional Manager and owner, maintain accurate bookkeeping at all times.   

• The Community Manager shall be responsible to respond to all emergency situations, preparing all necessary reporting and notifying the Regional Manager. 

• Assist with any other duties as specifically requested by the Regional Manager and/or Upper Management. 

• Flexibility with scheduling and coverage as required by site and Regional Manager. 

Education, Knowledge, Skills 

• Prefer a minimum of high school degree. 

• Prior experience in property management or in a related industry is preferred. 

• CAM®,ARM® designation preferred. 

• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations. 

• Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®, and related is preferred.    

• Basic understanding of Landlord/Tenant laws and application, familiarity with state specific Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry. 

Working Environment/Requirements 

A portion of the typical workday is spent at his or her desk handling paperwork, computer transactions, correspondence, and employee or resident meetings.  Remainder of job requires constant physical inspections and leasing demonstrations of community, walking up/downstairs and covering multi-terrain landscape of property.  Local travel to bank, purchase office supplies, etc. requires operable personal vehicle and valid driver’s license. Out of state travel may be occasionally required. 

About the Benefits

Clarion distinguishes itself by providing our team members with:

• A competitive base salary range of $65,000 to $70,000 per year.
• Eligible for Employee Housing Discount.
• Bonus potential based on individual and team performance.
• A suite of benefits including comprehensive medical, dental, and vision.
• 401k program with a discretionary company match after 12 months of service.
• Tuition Reimbursement program.
• Generous paid time off includes 11 paid holidays and 2 paid floating holidays.
• Monthly cell phone allowance.

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