Manager, Archives Operations

About History Factory

History Factory is the brand heritage and archives agency that supports the world’s best enterprises to enhance and transform strategy, brand positioning, marketing, and communications that drive measurable results. For more than 40 years, History Factory has assisted organizations to employ their most underused asset – their history and heritage – to pursue their missions and fuel growth.

The Archives Lab has an immediate opening for a Manager, Archives Operations.

The Manager of Archives Operations leads a team of approximately 5 staff to senior level archivists and is responsible for:

• Co-administer archival projects with peer managers.
• Manage digital partnerships internally and externally.
• Assist with appraisal, organization, and cataloging of collections.
• Complete critical assessments in support of planning and coordinating new archival projects, policies, procedures, and workflows.
• Oversee maintenance of storage environment and equipment.

In addition to providing day-to-day leadership to members of the Archival Services team, the Manager collaborates closely with Archives department senior management and other department team leads and staff to implement processes and workflows that span across the departments’ functions to promote the discovery and use of collections.

Key Responsibilities

Managerial Responsibilities (40%)

• Provide technical training on archival processing, policies, and data entry.
• Engage in annual planning activities.
• Conduct timely performance evaluations for direct reports.
• Coach and mentor staff for professional growth.
• Foster a culture of continual learning and improvement.
• Encourage staff participation in cross-functional activities.
• Promote collaborative relationships with other departments.
• Provide regular financial, statistical, and narrative reports

Client Relationship Management: (5%)

• Cultivate collaborative relationships with clients, fostering open communication.
• Assess client satisfaction and address concerns proactively.
• Demonstrate a client-centric approach, anticipating needs and providing tailored solutions.

Project Management (20%)

• Partner in the development of project plans.
• Ensure department and project milestones, goals, and budgets are met and managed efficiently through tracking and evaluation
• Provide detailed reports to clients on project progress.
• Facilitate project meetings and prepare related materials.
• Collaborate to resolve deviations from project plans.
• Develop and document processing standards.
• Prioritize and oversee collection digitization.
• Collaborate on digitization workflows.
• Assess and enhance service approaches.
• Participate in innovation and modernization processes.

Consulting, Records Processing, Collection Management and Reference Support (35%)

• Manage physical and digital acquisitions.
• Answer written reference questions.
• Provide reference assistance in person.
• Establish and maintain secure storage solutions.
• Prioritize preservation, conservation, and security needs.
• Perform assessment functions, including interviewing client teams to gather relevant information, promoting program visions through archival solution architecture, and presenting recommendations to client teams and executive management.

Required Qualifications

• ALA-accredited MLS or graduate degree in history/business history.
• 5+ years of archival experience, including records management.
• 2-3 years of managerial experience.
• Demonstrated commitment to diversity and inclusion.
• Strong interpersonal and communication skills, fostering positive interactions with colleagues, clients, and stakeholders.
• Proficiency in archival research and reproduction.
• In-depth knowledge of archival principles and standards.
• Proven project management skills.
• Success in leading diverse teams and collaborating with clients.
• Track record of managing complex archival projects.
• Strong planning, decision-making, and problem-solving skills.
• Competence in project performance assessment and budget analysis.
• Effective communication of digital collection concepts.
• Willingness to travel domestically.

Tools & Technologies

• Proficient in Microsoft Word, Excel, gSuite, and Adobe Acrobat Pro.
• Familiarity with archival collections management software.
• Knowledge of electronic document management systems.
• Experience with digital asset management systems.
• Skilled in using digitization equipment and image editing software.

Work Environment

• Office setting with minimal noise.
• Tasks include sitting, walking, and standing.
• Requires handling objects, talking, listening, and computer use.
• Ability to lift and carry up to forty pounds.
• Capable of climbing ladders and retrieving items.
• Adaptability to varied environments, which may include dust and mold exposure.

EEO and accessibility Statement

History Factory is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where History Factory operates. History Factory will not tolerate discrimination or harassment based on any of these characteristics.

History Factory is committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@historyfactory.com.

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