Customer Service Representative

Job title: Customer Service Representative

Job type: Full Time

Location: 101 Jegs Blvd., Delaware, OH 43015 or 751 E 11th Ave, Columbus, OH 43211

Schedule: Monday – Friday – 12:30 pm-9:00 pm (30 minute lunch)

Start date: June 3rd, 2024

The JEGs Story:

Why do millions depend on JEGS for their high-performance car parts? It’s simple - from the iconic mail-order catalog to a fully stocked e-commerce experience, we have built a preferred destination for every gearhead, professional racer, weekend warrior, and restoration guru who wants to take their vehicle to the next level.

Job Summary:

JEGS has immediate openings for experienced Customer Service Associates to work in our Columbus, OH, or our Delaware, OH Call Centers. This role is onsite Monday-Friday 12:30pm EST – 9:00 PM EST (30-minute lunch). If you are passionate about providing quality customer service and enjoy working in a high-volume customer-focused environment, this could be your opportunity.

You will:

• Work in an environment that requires the majority of customer interaction to be either verbal (phones) or written form (account notation and email)
• Provide a customer service mindset, proficiency in consulting/advising customers, answering inquiries and providing clear and concise information/resolutions, and managing difficult situations with customers
• Execute transactions (Orders, order status, tracking shipments with carriers, stock availability, ETA, price matching, customer service credits, detailed account notation, etc.)
• Use verbal communication to help customers with their orders.
• Execute transactions promptly and accurately.
• Multi-task, type while listening, view multiple screens and systems
• Up-sell products (Extend warranty)

You have:

• 1+ years of customer service experience in a call center is preferred
• Proficient in Microsoft Office 365 as well as general computer aptitude
• Upbeat and concise verbal and written customer service skills required
• Strong problem-solving and decision-making skills
• Ability to apply active listening skills
• Ability to use basic math

What We Offer:

JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term disability/Long-term disability, company-paid life insurance, a business-casual dress environment, 401K, and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount, and weekly pay.