Assistant General Manager (Fitness Experience Required)

Golds Gym DC Metro Area

Reston, VA

Expired: March 06, 2024 Applications are no longer accepted.

Full-Time

Overall Scope:

The Assistant General Manager has the responsibility for effectively assisting in
managing all facets of a particular gym location, including, but not limited to, hiring, training,
and developing of all team members, as well as the overall execution of operations & personal
training. Responsible for delivering excellent customer service to our members while role
modeling the organization's values and culture.

Major Responsibilities and Essential Functions:

Consistently delivers an exceptional member and team member experience & actively participates in getting to know all members and clients
Oversee member experience within the gym and lead by example
Provide and maintain the highest level of customer service to our members through personal actions and development of staff
Provide effective decision-making regarding customer service issues to provide a positive member experience
Prospecting, Hiring and Onboarding of Personal Trainers
Lead team to achieve total fitness experience for all members by walking the gym floor and assisting members when needed
Ownership GOLD'S STUDIO programs to include understanding of reporting, management, and scheduling
Responsible for auditing Personal Training Certificates to ensure all are valid
Responsible for managing member feedback of your gym
Responsible for ensuring all fitness equipment functions properly and managing down equipment through ticketing system.
Assist in facilitating and monitor company-wide initiatives
Ensure facility is clean and operationally sound & assist in organizing weights and ensuring all machines function properly
Responsible for gym inventory of retail and concessions
Train and develop Member Experience and/or Frontline team members across all Standard Operating Processes involving member acquisition and onboarding
Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
Have business acumen that includes an understanding of the competitive landscape & community around the gym
Ensure compliance throughout the gym by assisting in timely audits

Qualifications & Requirements:

Strong customer service skills with proven results
Excellent communication skills
Two years of related management experience &/or bachelor's degree in business or related field preferred
Current personal training certification from an approved accredited instituion.
Current CPR and AED certification
Prior experience in Personal Training or Managing Personal Training preferred
Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance.
Required to work some occasional late shifts and weekends to meet the needs of the business.
Current personal training certification from a nationally recognized organization is required.