Manager, IT Infrastructure Services

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

This role is primarily remote, but does require occasional travel to the French Camp office.

What You Will Be Doing:

Under general supervision the Operations Manager is responsible for developing and implementing business plans, and overseeing department operations consistent with applicable regulations, and HPSJ objectives and policies. Operations Manager will provide technical, administrative, and operational leadership for the department. Work is varied and moderately complex and requires a moderate degree of discretion and independent judgment.

Our Vision:

Continuously improve the health of our community.

Our Mission:

We provide healthcare value and advance wellness through community partnerships.

Essential Functions:

Required

• Monitors department workload and makes timely and effective adjustments.
• Develops department objectives, action plans and budgets that align with company-wide and department objectives; monitors progress and implements appropriate interventions based on results.
• Plans and oversees configuration of computer infrastructure; identifies the need for and oversees implementation of upgrades and enhancements.
• Documents or oversees the accurate and timely documentation of computer infrastructure.
• Coordinates projects to ensure timely and accurate delivery.
• Negotiates with vendors regarding software and hardware procurement and maintenance, makes recommendations to management for pending upgrades.
• Defines and implements best practices for benchmarking, analyzing, reporting and makes recommendations for improvements to the IT infrastructure.
• Identifies, develops, implements, and maintains standards, guidelines, policies, and procedures; reviews and updates as needed.
• Compiles and submits internal and external reports in a timely and accurate manner.
• Promotes and maintains an environment that supports HPSJ’s strategy, vision, mission and values.
• Hires, supervises, and retains competent staff.

What You Bring:

Knowledge, Skills, Abilities and Competencies

Required

• Strong knowledge of Microsoft Windows, Azure, and Office 365.
• Strong understanding of computer hardware and system architecture.
• In-depth knowledge experience in organizational effectiveness and operations management.
• Strong knowledge of virtualization technologies and their implementations.
• Understanding of system redundancy design and recovery technologies.
• Knowledge of active directory and domain design.
• General knowledge of common software applications, their function, and operations.
• Understanding of SAN and Storage Arrays, both in multi-tier architecture and converged infrastructure.
• Understanding of firewalls, routers, switches, and VoIP administration.
• Understanding of system security and vulnerability management.
• Knowledge of backup protocols, their design and implementation.
• Strong leadership skills and demonstrated ability to achieve results.
• Knowledge of ITIL framework and Agile methodology.
• Ability to assess risk and make appropriate decisions to mitigate.
• Strong analytical and research skills.
• Financial acumen: Interprets and applies understanding of key financial indicators to make better business decisions.
• Strategic mindset: Sees ahead to future possibilities and translates them into breakthrough strategies.
• Manages complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Decision quality: Makes good and timely decisions that keep the organization moving forward.
• Ability to create relevant department objectives, and create, execute, and monitor business plans.
• Demonstrated ability to develop and manage realistic budgets.
• Resourcefulness: Secures and deploys resources effectively and efficiently; organizes people and resources to solve problems and identify opportunities.
• Plans and aligns: Plans and prioritizes work for self and others to meet commitments aligned with organization goals.
• Ensures accountability: Holds self and others accountable to meet commitments.
• Drives results: Consistently achieves results, even under tough circumstances.
• Strong communication skills, including the ability to communicate professionally and the ability to articulate technical and user needs in a concise manner easily understood by all and be able to provide a very high level of customer service.
• Strong interpersonal skills, including the ability to maintain effective working relationships with individuals at all levels both inside and outside of HPSJ.
• Situational adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Being resilient: Rebounds from setbacks and adversity when facing difficult situations.
• Persuades: Uses compelling arguments to gain the support and commitment of others.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Strong knowledge of change management theory, with the ability to implement effectively.
• Strong customer service orientation.
• Demonstrated ability to articulate and support HPSJ’s vision, mission, values, and strategy, integrate into management practices, and foster their manifestation among staff.
• Ability to supervise staff in a manner that maximizes employee performance and business results, which includes very strong coaching/counseling skills and ability to function as a mentor.
• Ability to speak and be understood in English.
• Ability to handle confidential information with appropriate discretion.

What You Have:

Education and Experience

Required

• Bachelor’s Degree in Computer Science, Information Science or closely related field; and
• At least 10 years of experience in IT operations; and
• At least two years direct supervisory experience; or
• Equivalent combination of education and experience.

Preferred

Licenses, Certifications

Required

What You Will Get:

HPSJ Perks:

• Competitive salary
• Robust and affordable health/dental/vision with choices in providers
• Generous paid time off (starting at 3 weeks of PTO, 4 paid floating holidays including employee’s birthday, and 9 paid holidays)
• CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
• Two flexible spending accounts (FSAs)
• Employer-Paid Term Life and AD&D Insurance
• Employer-Paid Disability Insurance
• Employer-Paid Life Assistance Program
• Health Advocacy
• Supplemental medical, legal, identity theft protection
• Access to exclusive discount mall
• Education and training reimbursement in addition to employer-paid elective learning courses.
• A chance to work for an organization that is mission-driven – our members and community are at the core of everything we do.
• A shorter commute ­– if you’re commuting from the Central Valley to the Bay Area.
• Visibility and variety – you have a chance to work with people at all levels of the organization, and work on diverse projects.

We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.

HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics, or is associated with anyone who has or is perceived to have these characteristics.

Important Notice: This job description is not a contract between HPSJ and the employee performing the job. The duties listed in the job description may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.