Housing Event Coordinator

Description

About ConferenceDirect

Headquartered in West Hollywood, California, ConferenceDirect is one of the world's leading event management and hospitality services firms. We help clients save time and money by securing the best hotel accommodations, meeting space, conference venues and hospitality services available at the most favorable terms possible. We are passionate about achieving better results for our clients and living our core values:

Dedication

Integrity

Relationship-Driven

Expertise
Collaboration

Transparency

Job Details

 

Title:   Client Success Coordinator, Housing

Department:   Housing, Folsom, CA 

Direct Report:   Housing Manager

FLSA Classification:  Exempt

Work Hours:  Full-Time. 800am-500pm.   Monday through Friday with occasional evening and weekend work required.

Travel:  0-10%

Summary:  The Client Success Coordinator,   Housing is responsible for assigned operational tasks, including but not limited to, 

                     creating customer branded booking sites, loading inventory into platform   based on hotel contracts, creation of 

                     comprehensive reporting for customers   and internal stakeholders and other tasks on behalf of ConferenceDirect

                     Client Success Housing Managers and our Clients as needed. This position entails considerable interaction with team

                     members, manager and other departments within ConferenceDirect.

Job Responsibilities

• Participate in the building of online hotel reservation sites for meeting and conventions ranging from 500 - 100,000+ attendees
• Create and deliver room block memos, room block allocations and tracking documents
• Interpret hotel contracts for transfer into Housing system
• Communicate with hotel contacts regarding opening documentation
• Create and provide Housing Managers with reports and information at weekly & monthly intervals
• Complete hotel audits and finalize group pickup 
• Provide backup support to the Operations team
• Assist with the creation of Final Hotel / Housing reports
• Reconcile financial data including cancellations, rebates and commissions
• Conduct registration comparison and room block concession audits
• Complete custom reporting as needed

Competencies

• Problem Solving/Analysis
• Business Acumen
• Strategic Thinking
• Results Driven
• Customer Focus
• Technical Capacity
• Communication Proficiency
• Organizational Aptitude
• Time Management/Prioritization

Supervisory Responsibility

This position does not have any direct supervisory responsibilities.

Work Environment/Physical Demands

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to grasp, handle or feel; and reach with hands and arms.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Equal Employment Opportunity & Americans with Disabilities Act

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status or any other classification protected by applicable local, state or federal laws. 

The Company expects all employees to support our equal employment opportunity policy, and to take all steps necessary to maintain a workplace free from unlawful discrimination and harassment and to accommodate others in line with this policy to the fullest extent required by law. Moreover, in compliance with the Americans with Disabilities Act (ADA), the Company engages in an interactive process to establish reasonable accommodations to qualified individuals with disabilities as required by law. 

Requirements

Required Education and Experience 

College degree in Business Administration, Hospitality, Event Management or related field, preferably with experience in the event technology or event services industry or equivalent practical experience.