BDC/Call Center Agent
- Full-Time
Jim Coleman Toyota is hiring a BDC Agent!
Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees. If you have the motivation to join a luxury sales environment and hit our high standards - we'd like to meet with you! We provide opportunity for growth and advancement.
BDC Representative Duties and Responsibilities
- Serves customers by providing information and schedule appointments
- Attracts potential customers by making phone calls and emails.
- Maintains customer records and update online leads.
- Prepares product report by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Perform other duties as assigned by management
Requirements
- Excellent people skills
- Excellent telephone skills
- Task oriented
- Team player
- Strong computer skills
- Integrity
- Strong work ethic and self-motivation
- Automotive Knowledge a plus
Experience:
- Dealership call center or business development preferred (not required)
- Telephone marketing or sales
- Office reception or retail counter
Applicants have rights under Federal Employment Laws:
Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla
Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster
Employee Polygraph Protection Act (EPPA): eppac.pdf (dol.gov)
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