Managing Solar Project installer & coordinator

Arvo Solar is growing and needs to add a Project Coordinator to our team.

• The selected candidate will have solar industry experience
• This role is Can be 50-60% remote
• This role coordinates the consumer experience from Calling out for site survey, submitting for Design & Engineering to Permitting to PTO.
• The selected candidates have a solid foundation working with AHJ’s/building departments, Creating BOM’s for each job, and staying on top of each activity within HubSpot.
• The selected candidate is motivated by problem-solving and customer satisfaction.
• $42,000 - $55,000 annual salary (DOE) (Medical/Dental/Vision/Retirement after 90 days)
• Please see our mission statement and core values below.

The Project Coordinator is a key member of the business operations team managing and supporting the customer relationship from sales close to PTO. The role combines aspects of:

• Administration
• Customer communication and permit submittals
• Leading the efforts of On-Shore and Off-Shore Project Coordinators
• Customer Service

Preferred Skills:

• – Work independently as well as in a collaborative environment.
• – Customer service oriented
• – Communication skills – written, verbal and presentation
• – Planning, calendaring and organizing
• – Prioritizing – Problem assessment and solving
• – Information gathering and monitoring
• – Attention to detail and accuracy
• – Flexibility and adaptability
• – Computer skills and knowledge of relevant software
• – Knowledge of operation of standard office equipment
• – Knowledge of clerical and administrative systems such as HubSpot.

A successful candidate is 100% focused on exceptional customer outcomes, is detail and process-oriented, proactive and is a problem solver.

Necessary Skills and Experience:

· 2+ years of experience in solar field operations

· Knowledge of the NEC and applicable codes and standards to check the plans

· NABCEP Certification (Preferred)

· Excellent oral and written communication and presentation skills

· High proficiency with MS Excel, MS Project and/or other PM software

· Familiar with HubSpot and Dropbox

This opportunity responsible for supporting customers nationwide.

Responsibilities:

• – Initiate and maintain proactive communication with customers from sales close to PTO
• – Responsible for proactive phone and email communications with customers and documentation regarding the status of projects.
• – Performs documentation of client profile information in HubSpot, Dropbox
• – Documents correspondence with clients and related activities
• – Assists with documenting new features and functions relating to system enhancements or modifications.
• – Assists with overseeing and management of tasks related to project process including interconnection application submission, tracking, updates, and rebates
• – Assists with management of homeowner portal and follow up with clients relating to project updates
• – Assists with basic troubleshooting, documentation, and testing of customer portal, reports, and views.
• – Assists with customer account setup and verification

Preferred Profile

• – Previous Project Management Experience In Residential Solar
• – 100% Commitment to pro-active customer service
• – Technology: Google Products, Window operation systems, Salesforce CRM, office equipment

Mission Statement

Arvo Solar is innovating the experience in the solar energy space for the modern-day get-up-and-go Maverick. Live Better!

Our Culture

We are a culture of Respect, Execution, and Accountability. We hold ourselves ultimately accountable and we expect elite performance form every level and every role. Over Promise and over Deliver!

Leadership Position

We are a lead from the front organization with the foundations of trust, accountability and transparency. We will guide each team & individual, providing the right: tools, platforms, and processes for your success and ours.

Our Values

1. INNOVATION - We are obsessed with improving our process to Product to People, we are committed to that obsession in finding the most efficient solutions to support our customers, and to be constantly acquiring them!

2. INVEST IN YOURSELF – Do this constantly. The highest value anyone can have is their knowledge coupled with relevant experience. Relentlessly pursuit perfection. Always go big!

3. THE TIME IS ALWAYS NOW - We MUST be proactive at all times when: submitting information, follow up, and support to customers and each other. Procrastination is never an option.

4. EXTREME OWNERSHIP - We own our tasks and our daily outcomes. We are each responsible for our roles and never blame others for our failures. We seek assistance and guidance and we put in every effort necessary to ensure customer satisfaction and acquisition.

5. RADICAL HONESTY & KIND CANDOR - Be open, direct, and yet still professional in ALL communication. Ensure mutual understanding, and agreement on goals, tasks, and actions for our individual, company, and customer successes.

6. LIVE BETTER! - Quality work and individuals that show up and are always keeping themselves accountable will have the opportunities within Arvo! Stepping out of your role to assist, like make a sale with come with high praise and financial rewards, ALWAYS! We want to make your life better!