RN/NP/PA QI Manager

JOB TITLE:     RN/NP/PA Quality Improvement Manager

REPORTS TO:     Chief Medical Officer

LOCATION: Grass Valley, CA

GENERAL STATEMENT OF DUTIES:    

Under the direction of the Chief Medical Officer, the RN/NP/PA Quality Improvement Manager is responsible for the implementation of organization wide quality improvement initiatives.  The initiatives consist of but are not limited to the following: resource utilization, outcomes measurement and aggregation, data management, and initiation of new quality processes based on data analysis. 

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

1. Develops and maintains an organizational and overall systems approach for Quality Improvement/Assurance Initiatives.
2. Customer Service: Develop, analyze and implement processes and systems to enhance customer service including: client experience trends, staff training, community activities, conflict resolution, and conflict prevention
3. Optimizes the use and analysis of existing and evolving data to achieve QI initiatives.
4. Designs a data collection strategy to develop, collect, analyze, report and measure the Quality Improvement/Assurance Initiatives.
5. Manages multiple improvement projects simultaneously.
6. Works closely with the Senior Director of Operations and Executive Team for Federal grant and program development
7. Works closely with Senior Director of Operations and Chief Information Officer in regards to Quality measures of the health insurances, HEDIS, Meaningful Use, UDS and the Chronic Care Management program.
8. Analyze and implement processes and systems to enhance quality initiatives.
9. Reviews monthly reports and continually assesses progress, needs, and recommends interventions to achieve WSMC’s quality goals.
10. Provides written monthly and quarterly project updates; provides verbal updates as needed.
11. Develops curriculum content and presentations for learning sessions.
12. Implements quality improvement educational opportunities.
13. Develops relationships and ensures regular communication with all departments and satellite sites.
14. RN Related (as needed for additional service coverage):

1. Offers RN case managers and MA’s, patient specific, interventions in conjunction and consultation with appropriate providers.  
2. Ensures accurate medication is administered in the correct form and dosage such as immunizations, injections and oral medications within the scope of practice and/or utilizes resources available for medication administration. Ensures patients receive education regarding medications, dosage, side effects, and purpose of medications and ensures patients understand all necessary information.
3. Maintains a continuing knowledge of competencies related to the Nursing profession by participating in formal education programs, conference, workshops and professional organizations.
4. Provides patient centered teaching and counsel to both patients and families.
5. Provides phone and in-person triage of urgent phone calls, walk-in patients, and patients under clinic financial constraints, when requested by staff or administration.
6. Follows WSMC written standing orders for nursing staff
7. Upholds Western Sierra Medical Clinic's Policies and Procedures, infection control standards, applicable state, federal and local laws.

1. Other duties as assigned by CMO.

MINIMUM QUALIFICATIONS:

1. California License as Registered Nurse
2. BSN and Master’s degree preferred
3. A minimum of 5 years supervisory experience preferred.
4. Experience in a CHC setting preferred
5. Clinical background and/or training required.
6. Knowledge of billing concepts for FQHC preferred
7. Proficient in electronic practice management system and training modules.

This position has a salary range of $84,549-$101,828 annually.