Spa Manager

The Woodhouse Day Spa - North Bethesda

Rockville, MD

Full-Time

Job Description

Voted Best Day Spa 2021 and 2019, Woodhouse Spa of North Bethesda is now hiring a Full Time Spa Manager to join our management team.

The Spa Manager is responsible for ensuring everything runs like clockwork during our day-to-day operations and makes sure every guest has a relaxing and memorable experience.

More specifically our Spa Managers:

Orchestrates the spa schedule and ensures proper guest flow
Rocks sales numbers by providing gift card and retail recommendations
Ensures a positive, consistent guest experience
Operates as a strong second in command to the General Manager and will be relied upon to keep the spa running at optimal levels while the GM is not at the spa.
Must be organized, dependable, a good trouble-shooter, and be able to resolve most issues.
Needs thorough knowledge of all protocols and must be comfortable giving direction to others.
Significant responsibility for moving retail and cross-selling the services of the spa.
Responsible for, and typically scheduled to open and/or close the spa most days.
This position requires at least 40-hours/week (at least 50-hours/week when business is slow).

Specialty Responsibilities:

COVID-19 ensure compliance with all CDC and Montgomery County, MD public health guidelines;
Front desk operations;
Assist with Scheduling hospitality and technical staff;
Guest relations ensure that every guest experience exceeds their expectations;
Employee relations ensure equitable & consistent treatment of staff;
Manage spa parties and events;
Assist with recruitment and training: interviewing, recruiting and on-boarding.

Woodhouse Employee Perks include:

Competitive Pay and Incentive programs
Generous discounts and opportunities to enjoy services and products
Woodhouse paid training program
Working in a five-star facility
Ongoing training opportunities with Woodhouse

Experience and Skill Requirement:

Experience in spa or retail management position.
Must possess excellent communication and organizational skills.
Must be a self-starter who enjoys working with the public in a fast-paced environment.
Weekend and evening work is required.
Proficiency in G-suite and other basic computer skills a plus.
Experience with the Meevo software a plus.

We are a company that recognizes, rewards and celebrates with you along the way--as you excel and grow in your talents, the opportunity will follow you. Come join our team at Woodhouse Spa.