Mitigation Project Manager

SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton is hiring a Mitigation Project Manager!

For more than 35 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake & Norfolk area! This locally owned and operated, family-run business started from the ground up to become one of the largest, most stable, and well-respected disaster restoration companies on the East Coast. Though we are ever-growing, we still maintain a close-knit, family environment, and truly pride ourselves on the collective goal of helping people through their fire and water disasters.

As deemed one of the Top Workplaces in Richmond, our SERVPRO team will actively invest in the development and advancement of your career, while you enjoy the gratifying experience of helping people through difficult situations. We invite you to join our team, or rather our Team Bahen family, and feel the accomplishment of directly impacting our community by helping making fire and water damage Like it never even happened. Our company offers a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment.

Benefits
SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton offers:

• First-class compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the Mitigation Project Manager for our North Arlington location, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee Project Managers, crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training teammates

Position Requirements

• Valid drivers license
• High school diploma/GED; Associate degree or Bachelors degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.