Forms Designer

Who is Northwoods?

Northwoods makes software solutions that improve the quality of the life of case managers and social workers in the Health and Human Services (HHS) field. Recognized as one of Columbus' top places to work, working at Northwoods means being part of a team that's passionate about making an impact on the lives of HHS professionals and the families they serve.

We believe in creating a culture of inclusivity and accountability seeking to hire professional, passionate and driven individuals that believe in the values that we believe in:

1. Curiosity - Willing to test assumptions, courage to ask questions, and active listening.
2. Community - Helping and mentoring each other, celebrating diversity and acknowledging our team members' contributions.
3. Resourcefulness - Willing to try and fail. Asking for help and trusting the expertise of our team.
4. Stewardship - Safeguarding Northwoods' values, culture, mission, and resources.

We believe that our team members are all accountable adults, not only to themselves but to each other, and we treat them that way. Our team works incredibly hard and is proven through dedication to their craft and our mission. But we want all Northwoodians to have a full life outside of work, so we have an open PTO policy (no accumulated sick or vacation days) for all full-time exempt team members. Need or want to take time off - communicate with your manager and team to keep them in the loop - that's it.

The Team

As part of the greater Solution Delivery team, which is responsible for project management and change management, the Forms Design team is a highly collaborative team that produces electronic forms for our customers to use in our Traverse solution.

Our Solutions

Our products are designed for state and county social care program areas, including child welfare, childcare, child support, economic assistance and adult & aging agencies. These solutions leverage technology to allow case workers and social workers to easily collect, store, manage, and share case content and data more efficiently. By simplifying processes, our customers can spend more time engaging with the families they serve, make better informed decisions and achieve better outcomes.

Traverse - A SaaS solution that allows for easy, on-the-go access to case files, case work and interview forms and intelligent insights on case content and materials, which lead to better engagement and better outcomes.

Compass - Compass solution is some of our longer standing software that supports multiple markets for both state and county customers. Our focus on reducing time wasted on paperwork and administrative burdens allows case workers to better serve families in need.

Case Aide Services - Our trusted team of experienced child welfare professionals becomes an extension of agency staff supporting them with administrative tasks such as referral and records requests, compiling documents for court, and document organization. Workers can focus on fostering healthier families without sacrificing their own well-being.

Compensation and Benefits

Northwoods offers a competitive salary plus bonus potential. We also offer fantastic health, dental, and vision insurance, with three medical insurance options including an HSA. Other benefits include paid parental leave and paid volunteer time. We also have an onsite gym, wellness program, and EAP help to keep you healthy!

Our benefits include a Traditional and Roth 401(k) option. Northwoods contributes to your retirement with a 3.5% match when you contribute 6% of your salary. Also, our matching contributions vest immediately.

Live (Almost) Anywhere You Want

We have employees all over the United States and that's still a real requirement for us because of our customers and the types of data we manage. Generally, this team works remotely but may have to come into the office on occasion.

Take Time to Give Back

Supporting our communities is important to us and not just in the solutions we provide! Giving back is another part of what makes Northwoods, well Northwoods. We allow all employees to use 20 hours of company paid time a year for volunteer service with any organization or cause they choose. We have always encouraged and supported a strong culture of helping others.

Growing Your Skills

We have a healthy training budget for everyone in the department. We encourage you to use this towards books, tutorials, classes, tests, or certifications related to your job that you're interested in.

Now that you know a little bit about us and our culture, let's get into the role!

As Forms Designer, you will be responsible for designing electronic forms and provide customer support for revision and maintenance requests.

What you'll be doing

• Attends meeting with customer to understand customer requests and/or answer questions related to forms functionality and works independently to address customer requests and changes
• Designs, edits, and approves electronic forms within Northwoods SaaS products
• Identify and communicate the effect of product changes to forms on the project
• Develops customized customer solutions/forms to meet their needs
• Manages all forms maintenance cases and performs timely follow-up and updates on those cases
• Serves as subject matter expert and point of contact for contractors as it relates to questions on specific design techniques
• Serve as customer advocate and the voice of the customer within Northwoods, including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those back to the business.
• Trains other departments within Northwoods on Designer Template in Northwoods SaaS products
• Works closely with the Manager of Solution Delivery on form design standards, project timelines, and communicating changes or enhancements to software

You may be a good fit for our team if you have the following...

• Demonstrates proficiency in the understanding of the Human Services divisions most relevant to Northwoods
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to effectively cope with ambiguity; can act and make decisions without having the total picture; can comfortably handle risk and uncertainty
• Adapts to changing course
• Comfortable working in a rapidly changing environment
• Demonstrated interpersonal skills, such as is easily approachable, builds rapport well, is a good listener, spends effort to put others at ease, uses diplomacy and tact, and experience initiating, building, and managing positive customer relationships
• Demonstrated high level of composure; does not become defensive or irritated when faced with challenges; ability to think on feet; does not show frustration when resisted or blocked; is a settling influence in a crisis
• Excellent attention to detail and organizational skills
• Excellent written and verbal communication skills with the ability to interact professionally with a diverse group, executives, managers, and subject matter experts; ability to communicate technical information to nontechnical persons; ability to write succinctly in a variety of communication settings and can get message across that has desired effect
• Follows established processes
• Highly organized with great time management skills and able to work on and complete multiple concurrent tasks in a timely manner
• Is a strong team player; assists team members with tasks; builds good working relationships with team members

Find yourself checking a lot of these boxes but doubting whether you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Northwoods, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Northwoods is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.