IT Support Specialist

IT Support Specialist

Guild Associates, Inc. is looking for an IT Support Specialist to join our team in our Dublin office.  The specialist will participate in Guild’s IT support efforts including cybersecurity, client and server infrastructure, networking, software applications, data, and user accounts.  This specialist also will function as the first point of contact for supporting the technical needs of the business and its employees.

The ideal candidate will have excellent time-management and communication skills which will enable him/her to collaborate well with various employees and leaders within the company. The IT Support Specialist will share ownership of all technical issues with other department members.

Responsibilities

• Prioritize and respond to tickets, emails, calls, and messages, providing fast follow-up
• Troubleshoot and solve everyday technology problems
• Management of software applications
• Inform and train employees regarding technology in use at Guild

• Report on the status of tickets and projects to the IT manager
• Inventory management, knowledge base management
• Other assigned responsibilities as needed

Required Qualifications

• Proactive and positive mindset
• Effective communication and customer service skills
• Broad understanding of the Microsoft 365 application suite
• Significant experience with software application management (Install, Update, Uninstall, etc.)
• Familiar with peripherals including printers, scanners, USB devices/hubs, A/V equipment, etc.

Preferred Qualifications

• Minimum Associate Degree in Information Technology, or related degree
• CompTIA A+, Network +, and Security +
• Minimum 6 months technical experience, which can include home lab work and internships
• Familiarity with ticketing software and asset inventory
• Excellent Troubleshooting skills
• Attention to Detail
• Desire to learn

Additional Information

• Occasional Overtime Required
• Occasional travel between buildings within 20-mile radius

Guild Associates is a company of diverse individuals. We value innovation, teamwork, and ambition. Whether we are problem-solving in the course of design or fine-tuning our manufacturing processes, we strive to create a superior product. If you enjoy challenges and take pride in a job well-done, this is the place for you!  We offer competitive wages and an excellent benefit package starting the first day of employment.

For more information, please visit our website at www.guildassociates.com.

Guild Associates is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

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