IT Intern

The IT Intern helps the IT Support team to create a highly functioning and secure IT system for Kerecis. The Intern learns how to manage IT inventory; deliver functional, turn-key computers to new staff; answer questions from current staff and close out any computers that are returned. This role also learns other IT and administrative skills as time allows.

This temporary, full- or part-time role is located in a Kerecis office and reports to the IT Helpdesk Supervisor.

Essential Functions

• Help monitor the IT support inbox – Learn how the company is structured and the objectives and roles of each department. Learn how to address questions and concerns in a professional and efficient manner, and how to refer challenging issues to peers and supervisors for guidance.
• Manage IT inventory documentation – Learn the company’s system for labeling and tracking equipment and how to ensure compliance.
• Document IT processes – Learn the IT Support department’s procedures and methodologies.
• Set up accounts and computers for new staff – Gain an understanding of the company’s procedures for delivering the correct devices and software applications to new hires, including appropriate access to relevant information systems.

Secondary Functions

• Improve usability of the IT Help Site – Learn new programming skills and interact with potential users in a variety of departments and geographic locations
• Programming HCL Notes – Learn and refine coding / programming skills
• Handle miscellaneous tasks as assigned – Learn and practice the art of customer service
• Additional tasks and responsibilities as assigned

Competencies

• Strong organizational skills reflecting an ability to perform and prioritize multiple tasks
• Attention to detail, with follow through to completion of tasks
• Team player, quick learner
• Ability to work with multiple departments and stakeholders in stressful situations
• High level of professionalism and interpersonal relationship-building skills
• Strong problem-solving skills and multitasking capabilities
• Ability to prioritize tasks effectively and meet deadlines while maintaining the highest standards of completeness and accuracy
• Ability to work independently

Education & Experience

• Enrollment in or recent graduation from an associate, bachelor, or graduate program of study at an accredited institution

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time. Kerecis LLC is an equal opportunity employer.