Call Center Representative
- $21 Hourly
- Part-Time
Job Summary:
The Call Center Representative’s primary responsibility is to respond to member requests received over the phone and through correspondence received in the mail and email.
Duties/Responsibilities:
- Performs assigned teller tasks associated with the processing of member transactions such as posting deposits, loan payments and check withdrawals.
- Responsible for following proper identification procedures, performs a variety of account transaction requests received by phone including, but not limited to, deposits, loan payments and transfers.
- Research and resolve member questions, problems and concerns by telephone, written correspondence or in person.
- May be responsible for receiving and taking applications for loan products.
- Responsible for maintaining accurate and legible record of all transactions.
- Responsible for adhering to all established policies and procedures including but not limited to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), HIPAA, ADA and other federal/state compliance regulations.
- Maintains up-to-date knowledge of credit union policies, procedures, products and services.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Knowledgeable in all aspects of the Credit Union operations.
- Strong verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Strong organizational skills and attention to detail.
- Strong time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
- High School Diploma or equivalent required
- Minimum three to six months prior call center experience or equivalent preferred
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling and pushing.
- May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.
Awesome opportunity! Great benefits!
Central State Credit Union is a community credit union dedicated to serving the San Joaquin, Stanislaus, Tuolumne, Amador & Calaveras counties since 1936. CSCU serves over 18,000 members and has over $240 million in assets. Central State Credit Union is proud to provide a full compliment of quality financial products.
Address
Central State Credit Union
919 N Center Street
Stockton, CAIndustry
Business
Website
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