Medical Receptionist

You will greet patients and visitors when they arrive at the clinic with a smile, and welcome them to the practice, help them get their visit started. You will also operate the phone system to relay incoming, outgoing, and interoffice calls. This is a great opportunity to join an established practice that has been serving the community for over 15 years.

Essential Functions

• Provide excellent customer service at all times.
• Provide teamwork and support for others throughout the office.
• Understands how much each patient is required to pay at the time of their visit, asks the patient to pay the amount, then collects, stores, and reports the payments in accordance with company policies and procedures.
• Perform timely, complete, and accurate work as it relates to each of the following specific job duties:
  • Answers, screens, and routes outside calls.
  • Supplies information to callers and records messages.
  • Checks in films and CDs from imaging centers and scan in reports.
  • Schedule office visits as needed.
  • Provides the lab collector with billing and prescription information.
  • Fax all patient visit reports to referring physician, primary care physician and workers compensation (if applicable).
  • Make sure waiting room is clean and stocked.
  • Make sure appropriate information is collected from patient (paperwork, id, insurance cards, etc).
  • Enter all patient information appropriately, accurately, and timely into computer system.
  • Accepts and signs for packages addressed to department. Delivers package(s) to addressee or notifies addressee of package arrival.
  • Keeps lobby area clean and coffee/water filled throughout the day.
  • Assists check-out, authorizations, and procedure scheduler as needed.
• Provide reports and information as requested by practice management.
• Other duties as assigned.

Other Functions

• 1. Adhere to all company policies and procedures.
• 2. Adhere to all Federal and State laws and regulations as it relates to this role, including all safety and health standards.

Competencies

• Ability to take initiative and problem solve.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner.
• Knowledge of applicable laws/policies/principles/etc.
• Proficient in the use of a personal computer and corresponding programs.
• Attention to detail.
• Interpersonal skills and customer service skills required.

Qualifications:

• Education: High school diploma.
• Work Experience: Prefer one year doing working in a similar role for a busy physician practice.
• Setting: Must be able to work in an office setting with office and medical equipment.
• Communication: Must be able to speak, read, and write English fluently.