Customer Service Representative (CSR)

GM Connections

Citrus Heights, CA

Full-Time

Position Objective: The Customer Service Representative representative serves as a direct point of contact for individual consumers and businesses. We will ensure all customers receive an above-average level of service, respond to inquiries about products, and is responsible for accurate data entry including billing and pricing, to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.

Customer Service Representative Tasks:

Ability to interact with customers in a consistently positive and professional manner
Managing high volume customer interactions in a timely manner
Identifying customers' needs, clarify information, research every issue, and providing solutions
Ability to use customer service software to answer customer questions and enter orders
Handle all paperwork associated with customer transactions
Develop product knowledge to answer customer inquiries
Inform the customers of new products or special offers
Work in a well-organized manner
Support other positions as needed
Perform other tasks as assigned by the manager

Customer Service Representative Skills/Qualifications:

Excellent written and verbal communication skills
Customer Service experience is required.
Must have good analytical and mathematical skills
Ability to multi-task, set priorities and manage time effectively
Willingness to learn the industry and products

The Customer Service representative should display a positive and proactive attitude, strong organizational and problem-solving skills, the ability to prioritize and multitask and be a strong communicator, both paper and over the phone, as he/she will frequently deal with customers.

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