RV Technical Advisor

About Farber Specialty Vehicles:

Farber Specialty Vehicles boasts a dedicated team of over 150 full-time employees who leverage cutting-edge technology to design and manufacture custom specialty vehicles. These vehicles are tailor-made by a team of electrical and mechanical engineers to meet each customer's unique needs. We use Auto Cad and SolidWorks computer-aided design software to craft interiors and body shells. Our factory is equipped with state-of-the-art CNC machines, presses, and HVAC equipment. FSV custom manufactures on various platforms, including Freightliner, International, Ford, Prevost, and Sprinter. Our work encompasses a wide range of fields, including emergency management, medical, laboratories, and educational vehicles. We hold ISO certification to ensure top-notch quality.

Job Summary:

The RV Technical Advisor will assist customers and provide support regarding vehicles built by Farber Specialty Vehicles.

Responsibilities and Daily Functions:

• Troubleshoot with customers and shops to resolve problems.
• Research parts needed for warranty and sales.
• Create sales orders to ship parts and invoices.
• Locate shops for customers to take care of warranty repairs.
• Create purchase orders and pay shops for repairs.
• Provide missing documentation. Blueprints, manuals, etc.
• Order broken or missing parts (Freightliner, Ford, Winnebago).

Education and Experience

• High school diploma or equivalent.
• 5 years' experience in customer service preferred.

Required Knowledge, Skills, and Abilities

• Strong communication skills, with the ability to clearly provide work direction and communication.
• In-depth knowledge of customer service software, databases, and CRM tools.
• In-depth knowledge of carpentry, metal fabrication, and electrical practices as they apply to specialty vehicles.
• Ability to make decisions and solve problems.
• Proficient in Microsoft Word, Excel, and Outlook.

Work Hours

• Monday- Friday: 7:30 am – 4:30 pm

Farber Specialty Vehicles takes affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, protected veteran status or other legally protected characteristics.