Scanning Technician - Senior - K483

TLA is seeking a Contractor Support Administrator in the Herndon, VA area to support a dynamic Intelligence Community-customer, in a fast-paced environment.

The ideal candidate will primarily be responsible for providing office support, to include tracking and scanning documents into a proprietary database system, ensuring metadata is attached and labeled according to client policies and procedures, answering phones, processing and tracking incoming and outgoing mail, managing and updating relevant standard operating procedures, working ad hoc tasks, assignments, and other duties, as needed. The ideal candidate will have strong customer service skills, have excellent writing skills, and be proficient in Microsoft Suite application - MS Word, Excel, and PowerPoint and familiar with Adobe.

The ideal candidate will enjoy working with a small team and comfortable speaking with various customers. The selected candidate will also perform case management taskings, including but not limited, entering information into the customer's proprietary systems, document scanning, and case tracking. Skills in accuracy and attention to details are a must. Hours of work is specific to maintaining that the office is open from 7am to 4pm, Monday - Friday.

Requirements

• Current and Active TS/SCI Clearance with Poly
• Provide mail-processing support for the onsite client registry, Monday through Friday from 7am and 4pm.
• Strong customer service skills and comfortable speaking with others. Displays confidence.
• Knowledge of client guidelines for physical distribution of mailings; courier deliveries, etc.
• Proficient writing and typing skills.
• Proficient in converting documents using Microsoft desktop applications and Adobe PDF.
• Ability to think independently, use sound judgement, but know when to ask questions.
• Ability to assist with drafting and editing Standard Operating Procedures.
• Ability to offer and implement process improvements.
• Energetic, motivated , patient, and demonstrates initiative.
• Accuracy and attention to detail skills are a must. Can follow step-by-step processes.
• Proficient with Outlook (email), comfortable responding to customers via email, converting documents, and using Excel for tracking information.

Benefits

TLA is proud to offer its teammates perks designed for growth, health, wellness, and financial security. For an impactful career doing meaningful work, we are The Logical Answer in a world where being a consultant often feels like you’re a commodity, TLA provides a refreshing culture of inclusion, a direct line to leadership, and a family feel where our teammates are valued for
their expertise and contributions. Complementing our employee focus are these benefits, offered as part of your total compensation package:

• Highly competitive salaries afforded by our low overhead and non-physical footprint
• Competitive medical, dental, and vision insurance for you and your family
• Health, Flexible Spending, and Dependent Care savings account options
• Group life insurance
• Company paid short- and long-term disability insurance
• 401(k) retirement plan with 6% company match and immediate vesting
• $5,000 annual professional development allowance to keep your skills sharp
• $2,000 annual certification allowance
• $500 health and wellness budget
• Generous referral bonuses as you help expand our talent pool
• Business development bonuses as you share our capabilities throughout your client space
• Team and family events to celebrate camaraderie and share successes
• Eleven (11) paid Federal holidays
• Twenty (20) days paid time off to use at your discretion (PTO Package Negotiable)