Content Management Specialist

DESCRIPTIVE SUMMARY

The Bowen Group, a values-led, industry leader in telehealth, strategic communications, and wellness services and staffing is searching for a website Content Management Specialist. This is a full-time position located virtually in select states*

Get ready to jump on board with the industry leader in the provision of wellness services to the military and veteran communities! The Bowen Group has an outstanding opportunity for a Content Management Specialist to join our team supporting the Office of Financial Readiness. Level up in your career and support the military community at The Bowen Group.

Work Experience: 4-6 years of experience in providing website management, data analysis and publishing online eNewsletters.

CORE FUNCTIONS:

Conduct daily operations and management of:

• Manage and coordinate content updates and projects to the program website, blog and event platforms.
• Manage the digital eNewsletter platform and monthly publication of the three program eNewsletters.
• Create content layouts and work with the design team on mockups for new website additions.
• Brief and coordinate with various stakeholders to finalize updates or new additions to the program website.
• Conduct monthly reviews of the website and other digital platforms to ensure all content and links are valid.
• Make recommendations to the digital strategist for new and updated content to support evolving needs. This might include identifying content gaps or ways to expand or improve collateral materials that would be of value to the client and/or end user.
• Assist in preparing for the annual Usability Study on the program website, compile recommendations from usability vendor and plan/coordinate website enhancements based on approved recommendations.
• Provide data from Google Analytics and the eNewsletter platform for quarterly reports and provide thoughtful recommendations based on data analysis.
• Coordinate with platform technical teams for assistance and pre-planning for anticipated issues

Skills in:

• Maintaining and tracking content on websites
• Publishing eNewsletters.
• Collecting and analyzing customer requests, project goals and responses to project/task-related questions.
• Confidence to brief internal and stakeholder teams on website enhancement projects.
• Coordinate timelines and requirements across internal and external teams.
• Ability to create and update HTML code for eNewsletter distribution.
• Ability to write clear and concise communication.

Ability to:

Express vital and critical information to the appropriate audience.

• Update and load website content.
• Perform other duties as requested.

Program Support

• Plan, develop or conduct project tasks by leveraging subject matter expertise. Perform project tasks in accordance with best professional judgment, contract requirements, and established timelines and with the expected level of quality.

Analysis and Strategizing

• Conduct project-related studies and evaluations, design and implement systems and procedures for analysis and verification and conduct work simplification and measurement studies. Seek or develop guidance from customer insight and customer furnished documentation. Coordinate with managers on executing project activities.

Education and Work Experience:

• Education: Bachelor's degree. Experience exceeding the minimum may be substituted for education. Likewise, education exceeding the minimum shown may be substituted for experience.

Industry Knowledge:

• Principles of web design.
• Principles and methods of human-centered design.
• Principles and methods of user experience and usability.
• Principles and processes for providing customer and personal services.
• Principles and processes of content management and relevant systems.
• Terms and concepts commonly expressed in the Armed Services and federal government.
• Administrative and clerical procedures in accordance with the company's best practices.
• Experience with Google Analytics data analysis, required.
• Experience with GovDelivery eNewsletter platform, desired.

Additional Requirements:

• Must be a U.S. citizen

Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following:

• Health, dental, vision
• Generous vacation and holiday leave
• Flexible Spending Account (medical and dependent)
• 401(k) matching
• Group Life insurance
• Short-term and long-term disability
• Tuition assistance and/or professional development training

This position is virtually to the following states * This position is only open in the following states: AL, AZ, CA, CO, DC, FL, GA, IA, ID, IL, MD, MI, MA, MN, NM, MO, NC, ND, NV, NY, PA, RI, TX, UT, VA, and WA, WV.

The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.

The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@thebowengroup.com

Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting an accommodation will be discarded.

The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.