Manager, Accreditation Org. Assessment

Date: March 2019

TITLE:Manager, Accreditation Organizational AssessmentRESPONSIBLE TO:Vice President, Member Executive SupportDIVISION/DEPT:Member AdvancementSUPERVISES:Member Accreditation ConsultantsFLSA STATUS:Exempt

BASIC FUNCTION:

• Monitors and facilitates local compliance with the accreditation policy of Goodwill Industries International, including a review of acceptable State standards, coordination and completion of Pre-CARF surveys, reviews of accreditation results, and review of any required corrective actions resulting from accreditation reviews.

• Establish and design consultative services that lead to Goodwill members achieving three-year CARF accreditations.

• Monitors, facilitates and conducts Pre-CARF surveys, and other related organizational strengthening consultations.

• Provides consultations, training, research and information dissemination of accreditation and related information to member Goodwill’s via webinars, conferences, events, and other venues.

• Manages all CARF accreditation consultants and proactively schedules member consultations.

• Manages, maintains, and provides support for the online communities Organizational Strengthening.

SPECIFIC DUTIES :

Accreditation Support and Membership Standards:

• Works within the Member Advancement department to create an understanding of the proper role for accreditation and/or certification in the Goodwill business model.

• Coordinates, schedules, and provides consultation to Goodwill members where appropriate professional services are required.

• Provide support to Goodwill members in their preparation for certification or accreditation including member-requested training and on-site reviews.

• Conduct research and analysis of trends in the areas of accreditation, health and safety and other areas impacting the membership.

• Monitor for standards changes (GII standards, CARF or other accreditation process as appropriate). Provide members with the most current information relative to those accreditation/certification standards.

• Conduct correlation reviews as needed of other accrediting entities.

Member Organizational Health:

• Assist with developing and coordinating plans of action using a cross-functional team approach responding to individual Goodwill members showing to be potentially at-risk.

• Document and communicate to the Director, Financial Strategies concerns regarding member risk that may affect financial and/or operational lines of business (retail, contracts, and mission services).

Member Capacity Building:

• Provide support as a community leader for the applicable MyGoodwill Communities.

• Develops resource/information toolkits, templates and training modules based on leadership, accreditation/compliance trends and member needs.

• Provide training and instruction in the area of accreditation, governance and corporate compliance and other applicable topics via webinar and other Goodwill training venues.

• Participate in GII-sponsored learning events by assessing key issues, identifying guest speakers and/or conducting the training for the Goodwill members.

• Coordinate, identify, and maintain governance and compliance related learning modules and resources tools for implementation at the member level.

Administrative Functions:

• Supervises the Member Accreditation Consultants and ensures that deliverables are met.

• Manage special projects which are relevant to the accreditation and other department functions as necessary. Assess member needs with respect to statistics, reports, tracking, processes and offer resources based on identified trends.

• In coordination with Director, engage in supporting overall department goals. Exercise discretion, individual judgment and complete other duties as assigned.

RELATIONSHIPS:

• Internal: Frequent contact with other GII staff to coordinate or support cross-functional activities.

• GII Members: Frequent contact with CEOs and staff of local Goodwills,

• Outside: Occasional contact with business and industry, and other professional organizations.

• Government Officials: N/A

SKILLS NEEDED :

• Knowledge of GII standards, CARF, OSHA Standards and continuous quality improvement programs.

• Excellent oral and written communication skills.

• Excellent consultation skills—in person or via telecommunication that lend themselves to working in a satellite working environment.

• Understand the impact of multiple lines of business on the overall organizational structure.

• Ability to relate well to others, both individually and in groups.

• Computer proficiency in Windows-based computer skills, including intermediate level knowledge of Microsoft Office software, including Word, Excel, Outlook and PowerPoint.

• Ability to perform frequent travel.

EDUCATION:

Master’s degree in business management, social or human services, rehabilitation, education or equivalent combination of experience and education degree in business management, social or human services, rehabilitation, education or equivalent combination of experience and education.

EXPERIENCE:

• Ten or more years’ experience in the field of non-profit administration, quality assurance, and/or consultation and training.

• Prior experience working at or with local Goodwill Industries highly desirable.

• Current/active CARF surveyor, or qualifies for training as a CARF surveyor.

• Grant management and program monitoring experience helpful.

DECISION MAKING: Makes independent decisions on scheduling tasks, determining priorities, and recommendations/priorities for member Goodwills; time management decisions; exercises discretion and individual judgment. Determines certification outcome for GII certifications Goodwills; time management decisions; exercises discretion and individual judgment. Determines certification outcome for GII certifications

SUPERVISION: Member Accreditation Consultant

PHYSICAL EFFORT: Medium, lifting 50 lbs. maximum with periodic lifting and/or carrying of objects weighing up to 25 lbs. Frequent walking and standing are required (may be accommodated). Requires frequent domestic and international travel.

EMOTIONAL EFFORT: Moderate, occasional short deadlines requiring some extended hours on task. Work environment may be hectic with occasional to frequent periods of high stress. Positive, cordial and quality customer service to Goodwill members is required at all times.

OUR VALUES

We believe everyone deserves an opportunity to thrive. Goodwill’s mission grounds us and happens through each one of us. This aspiration applies to each GII team member as much as to the people we serve. GII’s organizational values guide all that we do; how we do our work and make decisions, and how we interact with each other, Goodwill members and all stakeholders.

Our mission happens through me (Passion)

We have a fire for our mission. We bring our energy, creativity and passion to all that we do. By contributing the best of what is within each of us, we inspire the same in our peers, and multiply Goodwill’s impact.

Drive to make a difference (Impact)

We believe that our work must lead to a measurable difference in the lives of the people Goodwill serves. We are committed to performance excellence in all that we do. Our strategy focuses our work to achieve that impact, and we say no to things that do not align.

You before me (Respect)

We treat all people with dignity, kindness, appreciation and respect. We are curious without judgment, and we actively listen to ensure mutual understanding. We give everyone a caring and safe place to share their opinions, their talents, and their questions. We build trust through direct, clear and transparent communication. We are open and humble.

Thriving begins at home (Well-being)

We respect the contributions and the needs of our individual team members equally, and we understand that each one of us needs different things at different times to thrive both in and out of the workplace. We strive to make genuine and continuous investments in one another and ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for one another and ourselves by speaking up for what we need and supporting one another in achieving it.

Out of many, One Goodwill (Diversity, Equity & Inclusion)

We embrace all people and perspectives as we advance Goodwill’s mission to help people reach their full potential through the power of work. We acknowledge historical inequities still exist and are intentional in breaking barriers. We are committed to being part of the solutions, leaning into courageous conversations, and providing inclusive spaces and equal opportunities for real change in all of our endeavors. Our diversified reflection shall shine as one Goodwill.

Be bold, learn and grow (Agility)

We are open, creative, innovative, agile and willing to take risks. We operate with a sense of urgency, without rushing for the sake of speed. While we do our best to make good decisions, we embrace failure for the learning it affords and adapt quickly to move ahead. We are one unified team that succeeds and stumbles, and learns and grows together with humility and grace.