Store Supervisor at DCDS Truckee

Are you looking to live in the Lake Tahoe region where you can participate in endless outdoor active lifestyle opportunities? We are looking for individuals who love to "do stuff" and want to work for a fast growing company, with plenty of upward mobility!

POSITION SUMMARY

At DCDS, we believe that extraordinary coffee leads to an extraordinary life. Our staff is at the core of this mantra; the Store Supervisor is the leader and ambassador of this belief. In charge of the retail shop in South Lake Tahoe and reporting to the Regional Retail Manager, the Store Supervisor will oversee the Store Lead(s), baristas, and cafe team members to organize and orchestrate all retail operations while contributing to the vision of the company’s future retail

footprint. With a strong emphasis on data-based decisions and strategic action, the Store Supervisor will have a sense of ownership and manage the following aspects of their shop. Job responsibilities are detailed below.

OPERATIONS

• Implement retail protocol and policies.
• Run point on all customer service incidents.
• Work with the Regional Retail Manager to meet sales goals, introduce new sales strategies.
• Troubleshoot and identify solutions for both emergency and non-emergency situations.
• Manage petty cash/bank runs.
• Working with store lead(s) to keep stores organized, clean.
• Ensure food safety regulations.
• Identify new grocery and equipment needs; work with the Regional Retail Manager to fulfill these items.
• Host weekly meetings with Store Lead(s) limited to (1) hour; delegate tasks when and where appropriate.
• Escalate any issues impeding sales and/or daily operations to Regional Manager.
• Utilize and communicate through Homebase with staff.
• Ensure the doors open and close on a daily basis.

PEOPLE

• Work with Regional Retail Manager to coordinate and host on-site interviews with new candidates.
• Assist the Coffee Trainer with training with new employees.
• Ensure employees are present and punctual to shifts; responsible for managing and/or providing solutions for sick employees, call offs, and no shows.
• Identify employee performance/behavioral issues and bring to the attention of the Regional Retail Manager.
• With support from the Store Lead(s), you are the main point of contact for all employees at the South Lake coffee shop.

VENDOR MANAGEMENT

• Manage business with multiple vendor accounts.
• The liaison between vendors and the cafe; work directly with the supplier to place all orders.
• Understand peak and shoulder seasons; ensure inventory/orders match(es) the needs of the cafe.
• Resolve inventory/fulfillment issues.

LEADERSHIP

• Workload: 32-40 hours a week or as business demands, leaving room to cover shifts for sick employees, call offs, and no shows.
• Assist in developing event and PR opportunities specific to your shop.
• Have a sense of ownership and oversee all cafe operations. The shop is your responsibility.
• Partner with the Regional Retail Manager to create in-store competitions relative to sales goals.
• Attend weekly Health Check with Regional Manager.
• Embody and apply DCDS Core Values to every aspect of your time here: Radical Hospitality (Customer Service), Lifestyle (Outdoor Enthusiasts), Experience (Brand Ethos), Quality (Product).

JOB REQUIREMENTS

• Strong barista experience
• Good people skills
• Strong attention to detail and good organizational skills
• Hard work ethic; not afraid to get hands dirty or stay late when needed
• Punctual
• Ability to take direction and continually seek to improve
• Ability to multitask under pressure
• Flexible schedule
• Ability to lift and move up to 30 lbs
• Must be into doing rad stuff

COMPENSATION + HOW TO APPLY

• Pay rate DOE, plus generous tips and periodic bonus incentives

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DRINK COFFEE DO STUFF is Lake Tahoe’s specialty coffee roaster built with the belief that extraordinary coffee leads to an extraordinary life. The mantra began in the Swiss Alps in 2012 during founder Nick Visconti’s pro snowboard days, and continues today at our Lake Tahoe headquarters and coffee shops. As specialty coffee grows at elevations similar to that of our roastery, all our coffees are sourced from the mountains and roasted in the mountains, resulting in unparalleled sweetness only achieved by high altitude roasting.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $24.00 - $30.00/hour.

About DRINK COFFEE DO STUFF : DRINK COFFEE DO STUFF is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.

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