Hospitality Manager

Are you looking for a unique and exciting opportunity? Do you thrive in organized chaos that is fast paced? Drake’s Brewing Company is all that and so much more!!!

Since 1989, Drake’s Brewing Company has been perfecting the union of hops and grain and is a leading producer of high-quality, innovative and unique craft beers including Bear Republic Racer 5. We are passionate about brewing with integrity and supporting the community, while bringing people together over great beer with beer gardens around the Bay Area and Sacramento regions.

We’re looking for some dynamic folks to join our crew to help us give our customers an unforgettable experience with craft beer, artisan pizzas and other Drake’s originals. We place a priority on having fun and enjoying what we do! Come be a part of the Drake’s fam!

As the Service & Hospitality Manager at Drake’s: The Barn, the candidate will be responsible for
creating, implementing, and overseeing service, guest experience, and atmosphere for all indoor and
outdoor spaces. This individual must be able to multitask, delegate, and motivate. This position
requires a comprehensive understanding of the operational structure of The Barn, strong leadership
skills, and creative problem-solving capability. The candidate will report to both the Assistant General
Manager and the General Manager regarding observations, recommendations, and solutions to
operational issues. 40-50 hours per week will be expected.

Job Responsibilities/Main Functions/Main Tasks:
Service:
● Conduct pre-shifts with FOH staff, preparing them for expectations of the day
● Ensure excellent customer service and guest experience through awareness, knowledge,
and compassion
● Coordinate with Leadership Team, and communicate vital info to the FOH team
● Floor-manage during peak periods and events, ensuring a positive experience for all
guests through supervision of all aspects of service
● Confirm the quality of food and beverages through taste tests, visual inspection, and
intake of guest feedback
● Pouring beer, wine, and other alcoholic beverages responsibility and properly in order to
ensure the highest quality of product and the highest level of responsibility
● Ensure lighting, music, and temperature are appropriate for best guest experience
● Help oversee the maintenance of the physical appearance of the venue - both internally
and externally
● Monitor and manage FOH labor costs vs revenue for each day
● Control liabilities such as underage drinking, overconsumption, and overall safety
Administrative:
● Responsible for scheduling all FOH employees weekly
● Coordinate with BOH/FOH Leads Managers regarding any changes to the menu, and
input updated information
● Attend all required meetings (Kitchen, Marketing, Leadership, and FOH)
● Present sales trends, labor, and overview information during Leadership meetings
● Schedule and conduct FOH interviews, coordinate stages, and oversee orientations and
training
● Encourage and participate in a positive and fun working environment, and develop a
strong relationship with staff

Core Competencies:
● Multitasking: successfully manages more than one competing task at a time, and
understands how to shift priorities in order to achieve goals.
● Workload & Time-Management: has the ability to remain focused and use time
productively and effectively, prevents irrelevant issues/distractions from interfering
with task/project completion, and ensures that high-priority work is accomplished
within established deadlines.
● Problem-Solving: identifies problems, determines accuracy and relevance of
information, uses sound judgment to generate and evaluate alternatives, and makes
recommendations.
● Attention to detail: is thorough when performing work, and is conscientious about
attending to all pertinent details.
● Teamwork: works cooperatively and collaboratively with others, makes contributions to
the work of others to assist the team with the task at hand in order to achieve a shared
goal.
● Leadership: Sets a positive example by following all policies and exhibiting integrity.
Treats all staff members with respect and helps coach and motivate the team to
contribute to an environment of equity and inclusion.
● Resilience: Remains flexible, ready for anything, and durable in high-stress situations.
Maintains a positive attitude in all situations and develops an environment that
encourages team members to do the same. Handles conflict with a calm, self-aware,
and measured demeanor.
● Judgment: Makes good decisions by ensuring that all direction given is fair, honest, and
defensible.
● Effective Communication Skills: Presents information clearly, concisely, and logically.
Practices radical candor - maintains open, direct, and honest communication with all
levels of employees. Able to draw logical conclusions from text, and ‘reads between the
lines’ to find underlying meaning.
● Passion for Hospitality and Craft Beer: Internally motivated to stay focused,
knowledgeable, and committed to providing the best possible guest experience.
Interested in learning about all aspects of craft beer.

Required Knowledge, Skills and Abilities:
● 2 years of bar and restaurant management experience
● 2 years of scheduling and floor managing
● Experience with financial management - inventory cost control
● Ability to take responsibility, make quick informed operational decisions
● Ability to adapt, think quickly, prioritize multitask within a fast-paced environment
● Problem solver who is able to work independently
● Ability to direct, train, and coach FOH staff
● Excellent time management organizational skills
● Experience in POS management
● Basic excel and industry-relevant platform knowledge

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
● Ability to work on the floor for several hours - mostly outdoors
● Ability to communicate with management and other team members
● Ability to sit for periods of time, and use a computer and other office equipment
● Ability to frequently lift at least 50 lb.
● Ability to work safely around chemicals, loud noises, hot environments, wet
environments, and other potential hazards
● Ability to frequently reach with hands and arms. Use hands to touch or handle objects,
tools, or controls

Alcohol Responsibility – The candidate must fully understand that they are a representative of not
only Drake’s Brewing Company but of the alcohol beverage industry. With that said they are to conduct themselves within the limits of the law and with concern to the education of responsible consumption, always. This includes working hours, trade shows, festivals and in any other work-related function where you are a representative of Drake’s Brewing Company. Any poor reflection or legal matters that may arise due to poor judgment may be dealt with by means of disciplinary action or termination due to poor judgment may be dealt with by means of disciplinary action or termination.