Onsite IT Technician
FUSE3
Fair Oaks, CA
Expired: April 16, 2024
Applications are no longer accepted.
- $26 to $39 Hourly
- Vision , Medical , Dental , Paid Time Off , Retirement
- Full-Time
Onsite IT Technician in the Sacramento Region, including Davis, West Sacramento, and Woodland (Hybrid)
FUSE3 is a Managed Service Provider, based in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses.
We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture.
- Are you dedicated to the success of the team?
- Do you have an intentional approach to big-picture problem-solving?
- Do you genuinely enjoy helping others succeed?
- Are you a people person?
- Are you always looking to learn and grow?
As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you!
The Onsite IT Technician will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth.
Primary Duties and Responsibilities:
- Onsite Support for Clients in the Sacramento Region, including Davis, West Sacramento, and Woodland
- End User Adds and Disables
- Workstation setup and deployment
- Helpdesk Tickets
- Working with end users and workstations
- General Troubleshooting
- Email Security Support
- Perform file-level restores
- Escalations from Service Tech 1
- VoIP Admin (System.all flow)
- Administrative Tasks
- Accurate timekeeping on all tickets
- Answering Phones
- Triage incoming support emails
- Create and maintain technical documentation
- Maintain accurate device inventory
- Ensure devices are removed from various portals when decommissioned
- Working with servers, systems, and services
- Line of Business apps, like Sage or QuickBooks.
- General server updates
- Perform network startup and shutdown procedures
- Microsoft 365 Administration
- Entra ID
- Exchange
- Intune
- Assist in a variety of IT projects
- Mentor less experienced technical support staff
Experience and Skills:
- Strong customer service, written and verbal communication skills.
- 3-5 years troubleshooting and administration of Windows PCs and server hardware and Operating Systems, Microsoft Office and other common applications, Active Directory, Group Policy, virtualization technologies (Microsoft Hyper-V in particular), Microsoft 365, common backup technologies, network printing, and faxing. Knowledge of networking and network connectivity, VPNs and Wi-Fi.
- Experience with ConnectWise, Microsoft 365, SonicWall, Sophos, VoIP, and previous MSP experience is highly preferred.
- Must be an excellent team player who can also work independently, plan, organize, and communicate effectively through phone, email, or in person.
- Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements/setups.
- Driver's license and appropriate insurance required.
- Willingness to participate in the On-Call program.
We offer competitive compensation including medical, dental, vision, PTO, 401k, etc. If you feel you possess the traits listed above reply to this post.
Address
FUSE3
Fair Oaks, CA
95628
USA
Industry
Technology
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