Part-time House Person/Maintenance - Residence Inn Rancho Cordova

WS Management

Rancho Cordova, CA

$17 to $18 Hourly
Part-Time

Job Description

Job Summary:

Join our team as a House Person, where you'll play a pivotal role in ensuring our guests enjoy a pristine and welcoming environment. As a key member of our housekeeping and maintenance team, you'll go beyond the basics to deliver exceptional service. Your duties will encompass a wide range of tasks, from assisting with housekeeping and maintenance to meticulously maintaining the cleanliness of public areas. This includes promptly removing trash from rooms, corridors, and communal spaces, all while upholding the highest standards of detail and efficiency. Collaborating closely with your colleagues, you'll work tirelessly to uphold our commitment to providing unparalleled cleanliness and service, ensuring every guest experience is nothing short of exceptional. If you're a dedicated individual with a passion for maintaining immaculate surroundings and delighting guests, we want you on our team.

House Person Responsibilities/Qualifications:

Welcome and acknowledge all guests according to company standards

Must exhibit a pleasing personality to ensure the highest level of guest service.

Assist Housekeeping and Front Desk, as needed.

Cleaning and maintaining guest rooms, hallways, furnishings, flooring and working/public areas at all times.

Report maintenance problems.

Support property cleanliness.

Follow written and verbal orders/requests.

Time management and efficiency in tasks.

Ability to cross-train for another position if needed.

Restock housekeeping supplies.

Remove trash from garbage bins and sanitize garbage bins.

Deliver items to guest rooms, as requested.

Help all departments, as needed.

Follow all company, safety and security policies and procedures.

Report any maintenance problems, safety hazards, accidents, or injuries.

Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Support team to reach common goals.

Ensure that linen closets are stocked with all guest room supplies and collateral.

Responsible for removing trash and soiled linens from Room Attendants carts throughout the day.

Responsible care of equipment and machines

Remain alert, courteous, and helpful to guests and co-workers at all times.

Maintenance Responsibilities:

Respond and attend to guest repair requests.

Communicate with guests/customers to resolve maintenance issues.

Visually inspect tools, equipment, or machines.

Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings.

Communicate each day's activities and problems that occur to the other shifts using approved communication programs and standards.

Display basic knowledge or ability to acquire knowledge in general building maintenance.

Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.

Program TV's and perform general housekeeping and engineering-related inventory duties.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.

Adhere to quality expectations and standards.

Move up and down stairs, service ramps, and/or ladders.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Enter and locate work-related information using computers.

Perform other reasonable job duties as requested.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.