Director of Community Relations

Why The Kensington Reston? Because “We Promise to Care and Love You Just As We Do Our Own Family!” Become part of a community that’s driven by its unique core values: a Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve. Partner with us to find your path, grow your purpose, and expect the unexpected: deeper connections, better opportunities, and a stronger sense of belonging.

Salary: $85,000-90,000/year

Benefits:

• A community where you’re treated like family!
• Competitive salary
• Health, Dental & Vision Insurance
• PTO
• Complimentary meals and uniforms
• Career growth and paid training opportunities
• Employee Assistance Program
• Employee Referral Bonus

Duties and Responsibilities:

1. Meets with all prospective residents and families/responsible parties to establish relationships, gather information, answer questions, conduct tours, and qualify residents for admission.
2. Maintains accurate, complete and up-to-date lead activity notes, occupancy and suite inventory reports and forecasts. Ensures that all resident information is up to date and accurate in the property management system, including but not limited to resident and family contact information, face sheet information, deposit status, and move-in/ move out status.
3. Achieve or exceed budgeted occupancy, move in targets, and closure rate goals. Develops and implements correction actions for areas where targeted performance is not achieved.
4. Participates in periodic competitive analyses of the local market that includes positioning, pricing, features, occupancy, and sales approaches of competitors.
5. Participates in development of quarterly sales and marketing plans that include recommendations for adjusting the community’s positioning, target markets and resident profiles, pricing recommendations, media plans, public relations plans, community outreach plans, and expected costs.
6. Attend training courses and participate in other professional development activities as required.

Knowledge and Skill:

1. Must have excellent verbal skills and communication abilities.
2. Ability to work effectively within a team-based environment.
3. Strong time management and organizational skills.
4. Must have excellent computer skills, including Word, Excel, Outlook, Power Point, and Property Management Systems.

Qualifications:

1. Must be able to clearly and proficiently communicate with people of all ages and abilities, displaying consideration of their rights and sensitivities, while maintaining an energetic, positive attitude.
2. Must be able to read and write English and follow verbal and written instructions.
3. Must maintain a clean and well-groomed appearance and follow the dress code as outlined in the employee handbook.
4. Ability to work flexible hours including weekends and evenings.

1. Be in good health, and physically and mentally capable of performing assigned tasks.
2. Demonstrates freedom from pulmonary tuberculosis by a health screening performed by a physician not more than (6) months prior to or (7) days after employment.
3. Must be cleared in a criminal background check administered in the state of Virginia.
4. Minimum of 3 years in a similar position, with preferable retirement living or home-care background.
5. Bachelor’s degree preferred.
6. The ability to work under stress and to function effectively with interruptions.

Kensington Senior Living requires our employees to be fully vaccinated against COVID-19 and to receive a booster dose on or before their first date of employment. Fully vaccinated means that at least two weeks has passed since an individual received the final dose of an authorized COVID-19 vaccine regimen.

We are an equal opportunity employer. We will provide reasonable accommodations to those individuals who are unable to be vaccinated because of a disability or sincerely held religious belief, unless it would impose an undue hardship or pose a direct threat of substantial harm to the employee or others.