Casino Shift Manager

The Casino Shift Manager is the General Manager’s representative and has overall authority and decision making during their respective shift. All departments report customer complaints and employee related incidents or problems to the Casino Shift Manager who is responsible to resolve them in accordance with NV Gaming regulations and company policy. The Casino Shift Manager is also contacted when any local, state or federal, inspector or representative of a regulatory body visits the casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

• The Casino Shift Manager must ensure the property is safe and be able to use rational judgment in dealing with problems.
• The CSM is the point of contact for all local, state, and federal interactions.
• CSM’s are also responsible for overseeing departments – such as the Bar; Diner; Slots, and Porters. Also, when the department head is not on property the CSM’s are also to oversee both Security and the Cage & Vault.Ensuring compliance with Gaming Regulations; Internal Controls and Departmental Policies and Procedures.
• Make themselves available to assist every department throughout the casino.
• Communicate with other Casino Shift Managers, Department Heads and Supervisors on correct staffing levels or, any problems that have arisen.
• The Casino Shift Manager must sign all “86” orders (if Security Manager is not available) and must then complete a report of explanation that will be forwarded to the General Manager and Security Manager.
• Ensures the protection of all company assets.
• Ensures all drops and buys are done according to Gaming Regulations and Internal Controls.
• Ensures that all departments are following Gaming Regulations and Internal Controls.
• All departments that do not have supervisor on site will report to the Casino Shift Manager, i.e., for early outs and call-ins.
• Sign and verify all necessary slot jackpots when available.
• Train employees in procedures for their respective departments or at least has knowledge of all employees' procedures.
• Resolves work-related problems within the department/property.
• Ensures that all games run efficiently, in accordance with company policies, procedures, and state gaming regulations.
• Maintains appropriate manpower levels for business during shift.
• Examines all gaming equipment for quality and integrity.
• Monitors play for dishonest employees or cheating customers and reports any suspicious play.
• Approves comps in accordance with company policies.
• Maintains and submits required departmental reports to respective department heads.
• Ensures that Logs notate all pertinent/reportable occurrences during shift.
• Carries out supervisory responsibilities in a timely, fair, and objective manner.
• Report verbally and in writing any gaming violations to appropriate management and authorities.
• Immediately resolve any reported vulnerability to loss from internal or external sources.
• Maintain thorough knowledge of Title 31, company policy, audit and other department procedures.
• Maintain compliance with department procedures and company policy.
• Perform administrative duties.
• Resolves problems within the scope of authority.
• Resolves guest complaints.

Education and/or Experience: Associate's degree (A.A.) or equivalent; or related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or board of directors.

Mathematical Skills: Ability to work and apply concepts such as fractions, percentages and ratios.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in a mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, AND REGISTRATIONS: Nevada Gaming card or the ability to obtain one.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear.

The employee must regularly lift and/or move up to 20 pounds. Specific vision abilities required by this job are close vision and distance vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee regularly is exposed to loud or very loud noise and smoke.