Customer Service Representative

Customer Service Representative Overview

As an Outbound Customer Service Representative, you will be responsible for initiating outbound calls to potential customers, introducing our products/services, and generating leads to contribute to our company's growth.

Responsibilities:

• Conduct outbound calls to prospective customers using a prepared script.
• Introduce and promote company products/services to generate interest and qualify leads.
• Build and maintain positive relationships with potential customers.
• Record and document all interactions and feedback for future follow-ups.
• Meet and exceed daily/weekly/monthly targets for call volume and lead generation.
• Manage large amounts of calls in a timely manner.
• Collaborate with team to transfer qualified leads for further follow-up.
• Set up appointments with customers who are interested in service
• Other duties are assigned as needed by needs of the Company.

Do I have what it takes?

• 1+ years in a call center or customer service position
• Previous experience in outbound calling or telemarketing preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet targets.
• Strong problem-solving and negotiation skills.
• Goal-oriented and self-motivated.

What’s In It For Me?

• Paid Time Off
• Medical, Dental, and Vision plans for you and your family
• 401k Retirement Plan with company match
• Life insurance and accident insurance
• Special Program Options: FSA & EAP
• Referral Bonuses, Loan Program, and Employee Discounts Program
• Fun company sponsored events with lots of giveaways
• Working in a energetic, collaborative, and fun environment

Pay Range: 18.00 - 20.00 per hour DOE