Office Manager

Office Manager/Assistant Practice Manager - Fairfax area

Qualifications:

We are seeking a highly motivated and flexible individual to fill our Full-Time Office Manager position which will assist the Practice Manager with overseeing the general administration of our three office locations and two urgent care centers.

• Candidate must be a team motivator and support the team of Front Desk Specialists and clinical team.
• Candidate must be a people person as our patient experiences are paramount. Our Manager must embody this fully and set an example for every employee in our clinic.
• Acts with empathy, compassion, and respect
• Must have EMR experience - Athena experience a PLUS but will train!
• Strong Oral and Written Communication Skills
• Problem-Solving Skills
• Must be a critical thinker
• Ability to Work as Part of a Team: we want someone who leads by example
• Strong working knowledge of OSHA and HIPPA
• Reliably commute or planning to relocate before starting work (Required)
• Practice Administration/coordination: 1 year (Required)
• High School (GED) Required; College Degree preferred.

Responsibilities and Duties:

• A reliable, friendly, and detail-oriented individual to assist in providing oversight, management, and coordination for the daily operations of all practice locations
• This position is responsible for the creation of staff schedules for all locations, PTO requests, and prep review of payroll before submitting to the Practice Administrator for approval and payroll run
• Responsible for creating and maintaining a professional environment in the clinic, including upholding the code of conduct and maintaining a positive attitude with patients, students, and staff
• Maintains appropriate levels of equipment, office, and medical supplies
• Responsible for maintaining positive, productive, and professional relationships among the clinic staff
• Assists with the growth and development of the clinic by working with staff to market to the public
• Assist with coordinating and leading monthly staff and management meetings
• Supervises all front office staff and medical assistants
• Ensure staff is trained in collaboration with PM, identify the need for additional skills training
• Additionally, ensures all staff are trained in emergency procedures
• Actively encourages staff growth and development
• Maintains and coordinates all staff schedules to accommodate patient flow
• Monitors scheduling practices and staffing levels to ensure patient needs and financial goals are met
• Monitors practitioners' schedules daily to maximize appointment availability and ensure same-day access is available when possible
• Responsible for providing backup to key positions (receptionists) during peak times and staff absences
• Actively assist the PM in recruiting, hiring, orienting, promoting, reviewing, and terminating staff according to organizational policies
• Assist with maintaining up-to-date staff files of required certifications and licenses
• Fosters staff engagement and productivity
• Responsible for compliance with all applicable environmental and regulatory policies and procedures for medical office operations, including quality and safety-related tasks, OSHA compliance, and internal measures
• Appropriately notifies supervisor on issues regarding compliance, privacy, risk management, and legal issues
• Monitor monthly statistical reporting of key performance indicators in operations and financial factors for the clinics.
• Must be able to complete all of the responsibilities of a Front Desk Receptionist
• Reports to Practice Administrator

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

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