Resident Manager

Summary

The Resident Manager is responsible for the day-to-day management of the property including overseeing physical maintenance and upkeep, effectuating administrative and clerical tasks, maintaining positive resident relations, and adhering to all applicable rules and regulations. This position requires strong leadership skills and an understanding of diverse populations. This position involves independent judgement and discretion including when and how to delegate responsibilities to effectively manage the respective property. The Resident Manager must be able to analyze the respective property and highlight its best attributes to best manage the property.

The Resident Manager is expected to use their independent judgment and discretion to maintain BRIDGE Property Management Company’s high standards of professionalism and service to provide residents with a safe, well-managed living environment and to meet the company’s goals and objectives. The Resident Manager must also effectively manage and supervise staff to ensure that property staff are responsive to the needs of residents and support resident interaction and retention.

Responsibilities

• Interview potential residents to determine whether they meet applicable regulations and/or requirements as issued by any local, State, Federal government, or agency regarding income eligibility
• Independently determine content of and coordinate resident community meetings and resident activities
• Collect rent and serve late notices as needed and/or delegate the same
• Ensure compliance with proper procedure and regulations for applicant certification and annual resident re-certification
• Oversee maintenance of property management software systems
• Review, analyze and prepare weekly and monthly compliance reports
• Maintain resident, maintenance, and vendor filing systems and/or delegate the same
• Keep inventory of office and maintenance supplies and/or delegate the same
• Supervise maintenance and office staff 
• Supervise work of contractors and vendors including approval of services and associated invoices
• Conduct and/or oversee annual unit inspections including determining how to comply with regulatory agency program rules for any units that do not meet standards
• Provide excellent customer service to residents and vendors and ensure that all staff do the same
• Attend annual trainings and apply those trainings to ensure compliance with the Fair Housing Act and affordable housing regulatory compliance
• Use independent judgment and discretion to determine how to handle after hours emergencies
• Coordinate and work with onsite team and local service organizations to provide resident services
• Oversee and execute other projects as assigned

Qualifications

• Experience in low-income or affordable housing property management such that the individual can determine compliance using his/her own independent judgment and discretion
• Excellent communication and interpersonal skills for residents and to manage staff
• Strong computer skills including MS Word, Outlook, and Excel; Yardi a plus
• Excellent organizational skills, attention to detail and follow through including ability to manage staff
• Able to work independently, prioritize, meet multiple deadlines, and supervise team members
• Valid driver’s license and required insurance

Physical Requirements

• Able to ambulate 1000 feet without difficulty over varied grounds and terrain
• Able to lift 25 pounds from a standing position
• Able to lift objects overhead, pivot and return object to original position
• Able to sit at desk for extensive period of time

Preferred Qualifications

• For properties with supportive housing components, experience in supportive housing property management
• Certification in Residential Apartment Management
• HUD, HOME, State affordable housing programs and tax credit experience