Call Center Customer Service Agent

Web Craft Stylers

Reno, NV

Full-Time

Job Description

Description

We are seeking a dedicated and enthusiastic individual to join our team as a Call Center Customer Service Agent. In this role, you will provide exceptional customer service to our clients through various communication channels, ensuring their needs are met and inquiries are resolved in a timely manner.

As a Call Center Customer Service Agent, you will be responsible for handling a high volume of inbound calls, emails, and chats from customers with diverse backgrounds and needs. You will listen attentively to their concerns, identify the core issue, and provide appropriate solutions or escalate it to the relevant team if necessary. Additionally, you will maintain accurate and detailed records of customer interactions, ensuring all information is properly documented in our system.

Key Responsibilities

Answering a high volume of incoming calls, emails, and chats from customers
Providing exceptional customer service by understanding and addressing their needs and concerns
Identifying the core issue and providing appropriate solutions or escalating it to the relevant team
Documenting all customer interactions accurately and thoroughly in our system
Collaborating with other team members to ensure efficient resolution of customer inquiries
Meeting and exceeding individual and team performance targets

Skills, Knowledge and Expertise

High school diploma or equivalent
Previous call center or customer service experience is preferred
Excellent verbal and written communication skills
Ability to remain calm and professional in stressful situations
Strong problem-solving and decision-making abilities
Proficient computer skills and the ability to learn new software applications quickly
Ability to multitask and prioritize tasks effectively

Benefits