Clinical Patient Support Representative

Job Details

Job Location
Key West Office - Rockville, MD

Position Type
Full Time

Education Level
High School

Job Category
Health Care

Description

Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

• We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
• We deliver a cohesive approach to urologic care, providing patients access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
• We offer competitive salaries and a great work/life balance: enjoy your weekends!
• UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

United Urology Group is regarded as the leading urology network in the country. Our Urology Group Affiliates consist of Chesapeake Urology, Arizona Urology- Phoenix & Scottsdale, Arizona Urology Tucson, Colorado Urology & Tennessee Urology.

Position Summary:

The Clinical Patient Support Representative plays a vital role by combining the responsibilities of a Medical Assistant and Front Desk Receptionist. You will work collaboratively with clinical staff and administrative personnel to ensure our clinical offices' efficient and seamless operation.

Primary Duties & Responsibilities:

Medical Assistant | Clinical Support

• Assist healthcare providers with patient examinations and procedures.
• Prepares examination rooms, ensuring they are clean and well-organized.
• Record patient medical history and vital signs accurately.
• Administer medications and injections as directed by healthcare providers.
• Perform basic laboratory tests and collect specimens for analysis.
• Maintain infection control standards and ensure proper sterilization of equipment.

Front Desk Reception | Administrative

• Greet patients and visitors warmly and friendly, providing a positive and professional first impression for the clinic.
• Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
• Answer incoming calls, address inquiries, and direct calls appropriately.
• Verify insurance coverage and assist patients with billing questions.
• Collect payments at time of check-in.
• Review patient demographics, ensuring all data has been recorded, verifying accuracy, and entering the information into Practice Management and EHR.
• Obtain and scan patients' driver's licenses and insurance card(s) into Ntierprise.
• Ensure all required referrals have been obtained, scanned into the EMR, and linked appropriately.
• Assist patients with registering in Phreesia.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

Qualifications:

• Minimum High School Diploma or GED required.
• Minimum of five (5) years front office and clinical experience, preferably in Urology.
• Proficient knowledge of Medical Terminology, ICD-10, and CPT -4 Codes.

Knowledge, Competencies & Skills:

• Current knowledge of acceptable and appropriate clinical practice, quality assurance, and patient management and care.
• Demonstrated ability to work independently and as an effective healthcare team member.
• Proven organizational skills and ability to prioritize effectively.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Proficient computer software and database skills.
• Strong attention to detail.
• Ability to multi-task, effectively problem-solve, and work in a fast-paced environment.
• Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.
• Proficient knowledge of medical terminology.
• Comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain & adhere to HIPAA compliance/ regulations.
• Ability to type a minimum of 40 words per minute.

Travel:

• Must have the ability & willingness to travel to other sites as necessary within a geographic region.

Physical Requirements for the Job:

• Regularly required to sit and stand for extended periods.
• Involves standing, sitting, walking, bending, stooping, and twisting.
• Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.
• May be required to help transfer patients.
• Occasionally lifts and carries items weighing up to 40 lbs.

Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

Actual compensation offered to candidates is based on work experience, education, and/or skill level.